Career Center Manager

Educational Data Systems, Inc.; Florida; On-site; USD 59,000 - 72,000; Full time

Job summary

Educational Data Systems, Inc. in Florida is seeking a dynamic program professional to manage customer outreach, intake, orientation, assessment and eligibility for WIOA ADW, Youth, SNAP E&T, and related programs.

You will guide staff, ensure goals are met, and improve performance while delivering person-first service. Travel across Career Centers, build cross-functional teams, and foster human-centered design to enhance client experience.

Qualifications

• Preferred experience in business, sales, training, or management.
• Experience in a team-oriented environment is required.
• Experience with WIOA, TANF, and SNAP services.
• Bachelor's degree in a related area is preferred.
• Ability to converse with a wide range of professionals and maintain a positive attitude.

Responsibilities

• Oversee staff and program resources to meet contractual goals.
• Analyze performance and monitoring reports and implement improvements.
• Maintain strong community awareness of Leon, Wakulla, and Gadsden counties.
• Travel between Career Centers as needed.
• Provide person-first services and guidance to all customers.
• Mentor staff and promote positive communication to resolve issues.
• Ensure staff are cross-trained on eligibility for all programs.
• Prepare statistical monitoring and other intake/assessment reports.
• Participate in staff development training.
• Oversee data collection in Employ Florida and facilitate team meetings.
• Assist with recruitment and outreach for CareerSource services.
• Seek training on new programs that improve operations.

Skills

Teamwork

Communication

Positive attitude

Education

Bachelor's degree in business, education, human resources, liberal arts, or related area is preferred

Tools

Microsoft Office

Driver's license

Job description

Job Description:

Salary: $65,000/year

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then this position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

Scope of Position:

Manage the overall function of customer outreach, intake, orientation, assessment, and eligibility for WIOA ADW, Youth, SNAP E&T, WP, WT, and Reemployment Assistance. Oversee customer experience and foster human-centered design. Provide excellent customer service to internal and external clients and leadership and direction to program staff.

Essential Functions:

• Work with the EDSI Program Director to ensure that staff and program resources are used appropriately and that contractual goals are met
• Assist the Program Director and Performance Analyst in analyzing performance reports and internal monitoring reports and making necessary improvements as needed to ensure the organization is meeting its goals as negotiated with the State
• Strong community awareness of Leon, Wakulla, and Gadsden counties
• Travel between all Career Centers as necessary
• Ensure and provide person-first services and guidance to all customers who enter the Career Centers
• Provide mentorship to staff and model positive communication techniques to resolve customer issues and barriers
• Ensure staff is cross-trained on eligibility for all programs
• Demonstrate, maintain, and communicate programmatic policies and procedures
• Prepare statistical monitoring and other reports pertaining to intake and assessment
• Participate in staff development training
• Oversee relevant data collection in Employ Florida
• Facilitate functional team meetings to ensure timely dissemination of information and effective use of program resources.
• Assist with recruitment and outreach to market programs and CareerSource services
• Seek training and information on new and innovative programs that could have a positive effect on CareerSource operations
• Other opportunities as available

Education and Experience Requirements:

• Preferred experience in business, sales, training, or management
• Must have experience in team-oriented environment
• Experience with WIOA, TANF, and SNAP services
• Bachelor's degree in business, education, human resources, liberal arts, or related area is preferred
• Ability to converse with a wide range of professionals and demonstrate a positive attitude
• Florida Workforce Professional Certification Tier I required(must be completed within 30 days of employment)
• Proficient in Microsoft Office applications
• Valid driver’s license

Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support! EDSI is a progressive, forward-thinking, family-owned company that is Certified Evergreen.

EDSI is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Why We Do What We Do

• We believe we can help our customers overcome their most challenging obstacles
• We believe in seeing through other people's eyes
• We believe that we can make a difference in people's lives
• We believe in meeting people where they are today and helping them to realize a better tomorrow
• We believe in living our professional lives in service to others

Company Overview

EDSI (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDSI works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDSI is a National Best and Brightest® Companies To Work For award winner. For over 45 years, EDSI has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDSI also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.

Our Mission Statement We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect.