Career Center Manager: Outreach, Training & Impact

EDSI; Tallahassee (FL); On-site; USD 59,000 - 72,000; Full time

Job summary

EDSI in Florida seeks a dynamic professional to manage outreach, intake, orientation, assessment, and eligibility for WIOA ADW, Youth, SNAP E&T, WP, WT, and Reemployment Assistance. You will lead a team to deliver human-centered services across Leon, Wakulla, and Gadsden counties.

The role emphasizes staff development, data-driven performance analysis, and strong customer service, with travel to Career Centers as needed. A Bachelor's degree and Florida WFP Tier I certification are preferred.

Qualifications

• Bachelor's degree preferred; Florida Workforce Certification Tier I required within 30 days of employment.
• Experience in business, sales, training, or management; able to work in a team environment.
• Proficient in Microsoft Office applications; valid driver’s license.

Responsibilities

• Oversee intake, orientation, assessment, and eligibility for WIOA ADW, Youth, SNAP E&T, WP, WT, and Reemployment Assistance.
• Provide mentorship to staff and model positive communication to resolve client issues.
• Analyze performance reports and monitoring data to ensure contract goals are met.
• Travel between Career Centers as necessary and ensure high-quality customer experience.

Skills

Teamwork

Communication

Customer service

Problem solving

Education

Bachelor's degree preferred

Florida Workforce Professional Certification Tier I

Tools

Microsoft Office

Job description

EDSI in Florida seeks a dynamic professional to manage outreach, intake, orientation, assessment, and eligibility for WIOA ADW, Youth, SNAP E&T, WP, WT, and Reemployment Assistance. You will lead a team to deliver human-centered services across Leon, Wakulla, and Gadsden counties.

The role emphasizes staff development, data-driven performance analysis, and strong customer service, with travel to Career Centers as needed. A Bachelor's degree and Florida WFP Tier I certification are preferred.