Career Center Concierge & Resource Specialist

SERCO OF TEXAS - GULF COAST; Houston (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

SERCO OF TEXAS - GULF COAST is seeking a Service Coordinator to be the first point of contact for Workforce Solutions Gulf Coast customers. You will greet entrants, direct them to services, and assist with navigating the career office and resource room.

You will support computers, printers, scanners, and WorkInTexas.com, help with resumes and job applications, and ensure a smooth, organized experience while maintaining data integrity and coordinating with staff for events and workshops.

Qualifications

• High school diploma or GED; associate degree preferred.
• 1 year in customer service or admin support, ideally in workforce/public service.
• Proficient with computers and common web apps; able to operate office equipment.

Responsibilities

• Greet and direct customers, identify service needs, and assist with navigation.
• Support resource room use of computers, printers, scanners, and WorkInTexas.com.
• Assist with resumes, job applications, and labor market information.
• Log customer check-ins and document in systems like WorkInTexas.com.
• Distribute brochures and materials for workforce programs and events.
• Maintain equipment cleanliness and functionality in the resource room.
• Monitor customer flow and assist with self-service participation.
• Collaborate with Career Office staff on appointments, workshops, referrals.
• Record customer interactions to ensure data accuracy and compliance.
• Aid logistics for in-office events, orientations, or hiring fairs.

Skills

Customer service

Admin support

Help desk

Communication

Multitasking

Interpersonal skills

Education

High school diploma or GED

Associate degree

Tools

WorkInTexas.com

Job description

SERCO OF TEXAS - GULF COAST is seeking a Service Coordinator to be the first point of contact for Workforce Solutions Gulf Coast customers. You will greet entrants, direct them to services, and assist with navigating the career office and resource room.

You will support computers, printers, scanners, and WorkInTexas.com, help with resumes and job applications, and ensure a smooth, organized experience while maintaining data integrity and coordinating with staff for events and workshops.