Career Center Navigator & Resource Specialist

BakerRipley; Lake Jackson (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

BakerRipley in the Gulf Coast region is seeking a Service Coordinator to be the first point of contact for Workforce Solutions customers. You will help visitors navigate the career office, use the resource room, and access tools for job search and career exploration.

This role focuses on maintaining an organized environment, documenting interactions, and supporting appointments, workshops, and events. Strong communication and multitasking are essential for customer readiness.

Qualifications

• High school diploma or GED required; associate degree preferred.
• One year of experience in customer service, administrative support, or help desk role, preferably in a workforce development or public service environment.
• Familiarity with computers, common web-based applications, and office equipment.
• Ability to communicate clearly and effectively with diverse populations.
• Strong problem-solving, multitasking, and interpersonal skills.

Responsibilities

• Greet and direct customers upon entry, identifying service needs and assisting with navigation of the career office.
• Provide resource room support, helping customers use computers, printers, scanners, and workforce tools (e.g., WorkInTexas.com).
• Assist with resume printing, job application processes, and accessing labor market information.
• Ensure proper customer check-in and documentation in systems such as WorkInTexas.com.
• Distribute program brochures, forms, and materials related to workforce programs, orientations, and events.
• Maintain the functionality and cleanliness of resource room equipment and materials.
• Monitor customer flow and technology use, offering assistance to ensure meaningful participation in self-service activities.
• Collaborate with Career Office staff to support appointments, workshops, and referrals.
• Document customer interactions accurately to maintain data integrity and compliance with service requirements.
• Assist with logistics and setup for in-office events, orientations, or hiring fairs as needed.

Skills

Customer service

Administrative support

Communication

Multitasking

Education

High school diploma or GED

Tools

WorkInTexas.com

Job description

BakerRipley in the Gulf Coast region is seeking a Service Coordinator to be the first point of contact for Workforce Solutions customers. You will help visitors navigate the career office, use the resource room, and access tools for job search and career exploration.

This role focuses on maintaining an organized environment, documenting interactions, and supporting appointments, workshops, and events. Strong communication and multitasking are essential for customer readiness.