Customer Service Coordinator (2912)

Crghouston; Houston (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Crghouston in Houston, TX seeks a Customer Service Coordinator to be the first point of contact for Workforce Solutions Gulf Coast customers. You will guide visitors entering the career office and in the resource room, helping them access job-search tools and self-service technologies.

Responsibilities include assisting with resumes, applications, and labor market information, documenting interactions, and supporting events and referrals to ensure smooth service flow and a welcoming environment.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 1 year of experience in customer service, administrative support, or help desk in workforce development or public service environment preferred.
• Familiarity with computers, common web-based applications, and office equipment.

Responsibilities

• Greet and direct customers upon entry, identifying service needs.
• Provide resource room support, helping customers use computers, printers, scanners, and workforce tools.
• Assist with resume printing, job application processes, and labor market information.
• Ensure proper customer check-in and documentation in systems such as WorkInTexas.com.
• Distribute program brochures, forms, and materials related to workforce programs, orientations, and events.
• Maintain functionality and cleanliness of resource room equipment and materials.
• Monitor customer flow and technology use, offering assistance for meaningful self-service participation.
• Collaborate with Career Office staff to support appointments, workshops, and referrals.
• Document customer interactions accurately to maintain data integrity and compliance with service requirements.
• Assist with logistics and setup for in-office events, orientations, or hiring fairs.

Skills

Customer service

Administrative support

Help desk

Clear communication

Multitasking

Interpersonal skills

Education

High school diploma or GED

Associate degree preferred

Tools

WorkInTexas.com

Job description

Customer Service Coordinator (2912)# Customer Service Coordinator (2912)617 Arena Towers - Houston, TX 77074## OverviewPosition TypeFull-TimeEducation LevelHigh School/ GEDTravel PercentageMinimal Local Travel (up to 10%)CategoryCommunity Development & Family Services## DescriptionPosition Summary As the first point of contact for Workforce Solutions Gulf Coast customers, the Service Coordinator plays a key role in ensuring a seamless and supportive experience for customers entering the Workforce Solutions career office and utilizing the resource room. Positioned at both the office entry and within the resource area, the Service Coordinator helps customers navigate available services, use self-service technology, and access tools for job search and career exploration. This role contributes to overall service flow, technology access, and customer readiness by maintaining an organized environment and providing hands-on guidance. Key Responsibilities • Greet and direct customers upon entry, identifying service needs and assisting with navigation of the career office. • Provide resource room support, helping customers use computers, printers, scanners, and workforce tools (e.g., WorkInTexas.com). • Assist with resume printing, job application processes, and accessing labor market information. • Ensure proper customer check-in and documentation in systems such as WorkInTexas.com. • Distribute program brochures, forms, and materials related to workforce programs, orientations, and events. • Maintain the functionality and cleanliness of resource room equipment and materials. • Monitor customer flow and technology use, offering assistance to ensure meaningful participation in self-service activities. • Collaborate with Career Office staff to support appointments, workshops, and referrals. • Document customer interactions accurately to maintain data integrity and compliance with service requirements. • Assist with logistics and setup for in-office events, orientations, or hiring fairs as needed.## QualificationsPreferred Qualifications: • High school diploma or GED required; associate degree preferred. • One year of experience in customer service, administrative support, or help desk role, preferably in a workforce development or public service environment. • Familiarity with computers, common web-based applications, and office equipment. • Ability to communicate clearly and effectively with diverse populations. • Strong problem-solving, multitasking, and interpersonal skills