Customer Service Coordinator (2912)

BakerRipley; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

BakerRipley in Houston is seeking a Service Coordinator to welcome visitors to the Workforce Solutions Gulf Coast career office and guide them through available resources. You will help users operate self-service tools, assist with computers and printers, and support resumes, applications, and labor market information; ensuring smooth check-in and data accuracy.

This role collaborates with staff for workshops and referrals and helps set up events while keeping the resource room organized and

Qualifications

• Experience in customer service or help desk in public service welcomed.
• Ability to communicate clearly with diverse populations.
• Familiar with basic office equipment and web-based applications.
• Strong problem-solving and multitasking abilities.
• Support for appointments, workshops, and referrals.

Responsibilities

• Greet customers and identify service needs.
• Assist with navigation of the career office.
• Support resource room and use of computers and printers.
• Assist with resume printing and job applications.
• Document customer interactions in WorkInTexas.com.
• Distribute program materials and event information.
• Maintain room equipment and cleanliness.
• Monitor customer flow and assist self-service activities.
• Collaborate with staff on appointments and referrals.
• Support in-office events and hiring fairs.

Skills

Customer service

Administrative support

Communication

Multitasking

Interpersonal skills

Education

High school diploma or GED

Associate degree preferred

Tools

WorkInTexas.com

Microsoft Office

Job description

Position Summary

As the first point of contact for Workforce Solutions Gulf Coast customers, the Service Coordinator plays a key role in ensuring a seamless and supportive experience for customers entering the Workforce Solutions career office and utilizing the resource room. Positioned at both the office entry and within the resource area, the Service Coordinator helps customers navigate available services, use self‑service technology, and access tools for job search and career exploration. This role contributes to overall service flow, technology access, and customer readiness by maintaining an organized environment and providing hands‑on guidance.

Key Responsibilities

• Greet and direct customers upon entry, identifying service needs and assisting with navigation of the career office.
• Provide resource room support, helping customers use computers, printers, scanners, and workforce tools (e.g., WorkInTexas.com).
• Assist with resume printing, job application processes, and accessing labor market information.
• Ensure proper customer check‑in and documentation in systems such as WorkInTexas.com.
• Distribute program brochures, forms, and materials related to workforce programs, orientations, and events.
• Maintain the functionality and cleanliness of resource room equipment and materials.
• Monitor customer flow and technology use, offering assistance to ensure meaningful participation in self‑service activities.
• Collaborate with Career Office staff to support appointments, workshops, and referrals.
• Document customer interactions accurately to maintain data integrity and compliance with service requirements.
• Assist with logistics and setup for in‑office events, orientations, or hiring fairs as needed.

Qualifications

Preferred Qualifications:

• High school diploma or GED required; associate degree preferred.
• One year of experience in customer service, administrative support, or help desk role, preferably in a workforce development or public service environment.
• Familiarity with computers, common web-based applications, and office equipment.
• Ability to communicate clearly and effectively with diverse populations.
• Strong problem-solving, multitasking, and interpersonal skills.