Career Services Concierge & Resource Center Coordinator

Crghouston; Houston (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Crghouston in Houston, TX seeks a Customer Service Coordinator to be the first point of contact for Workforce Solutions Gulf Coast customers. You will guide visitors entering the career office and in the resource room, helping them access job-search tools and self-service technologies.

Responsibilities include assisting with resumes, applications, and labor market information, documenting interactions, and supporting events and referrals to ensure smooth service flow and a welcoming environment.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 1 year of experience in customer service, administrative support, or help desk in workforce development or public service environment preferred.
• Familiarity with computers, common web-based applications, and office equipment.

Responsibilities

• Greet and direct customers upon entry, identifying service needs.
• Provide resource room support, helping customers use computers, printers, scanners, and workforce tools.
• Assist with resume printing, job application processes, and labor market information.
• Ensure proper customer check-in and documentation in systems such as WorkInTexas.com.
• Distribute program brochures, forms, and materials related to workforce programs, orientations, and events.
• Maintain functionality and cleanliness of resource room equipment and materials.
• Monitor customer flow and technology use, offering assistance for meaningful self-service participation.
• Collaborate with Career Office staff to support appointments, workshops, and referrals.
• Document customer interactions accurately to maintain data integrity and compliance with service requirements.
• Assist with logistics and setup for in-office events, orientations, or hiring fairs.

Skills

Customer service

Administrative support

Help desk

Clear communication

Multitasking

Interpersonal skills

Education

High school diploma or GED

Associate degree preferred

Tools

WorkInTexas.com

Job description

Crghouston in Houston, TX seeks a Customer Service Coordinator to be the first point of contact for Workforce Solutions Gulf Coast customers. You will guide visitors entering the career office and in the resource room, helping them access job-search tools and self-service technologies.

Responsibilities include assisting with resumes, applications, and labor market information, documenting interactions, and supporting events and referrals to ensure smooth service flow and a welcoming environment.