Career Office Navigator & Resource Room Associate

BakerRipley; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

BakerRipley seeks a Service Coordinator to be the first contact for Workforce Solutions Gulf Coast customers. You will guide customers entering the career office, assist with resource room activities, and support job search tools and labor market information.

Responsibilities include check-in, using WorkInTexas.com, resume printing, workshop logistics, and data entry to ensure smooth service flow and customer readiness in a busy office environment.

Qualifications

• High school diploma or GED required.
• Associate degree preferred.
• One year of experience in customer service, administrative support, or help desk role.
• Familiarity with computers, common web-based applications, and office equipment.
• Ability to communicate clearly and effectively with diverse populations.
• Strong problem-solving, multitasking, and interpersonal skills.

Responsibilities

• Greet and direct customers upon entry, identifying service needs and assisting with navigation of the career office.
• Provide resource room support, helping customers use computers, printers, scanners, and workforce tools (e.g., WorkInTexas.com).
• Assist with resume printing, job application processes, and accessing labor market information.
• Ensure proper customer check-in and documentation in systems such as WorkInTexas.com.
• Distribute program brochures, forms, and materials related to workforce programs, orientations, and events.
• Maintain the functionality and cleanliness of resource room equipment and materials.
• Monitor customer flow and technology use, offering assistance to ensure meaningful participation in self-service activities.
• Collaborate with Career Office staff to support appointments, workshops, and referrals.
• Document customer interactions accurately to maintain data integrity and compliance with service requirements.
• Assist with logistics and setup for in-office events, orientations, or hiring fairs as needed.

Skills

Customer service

Administrative support

Help desk

Clear communication

Multitasking

Interpersonal skills

Education

High School Diploma or GED

Associate Degree (preferred)

Tools

WorkInTexas.com

Job description

BakerRipley seeks a Service Coordinator to be the first contact for Workforce Solutions Gulf Coast customers. You will guide customers entering the career office, assist with resource room activities, and support job search tools and labor market information.

Responsibilities include check-in, using WorkInTexas.com, resume printing, workshop logistics, and data entry to ensure smooth service flow and customer readiness in a busy office environment.