Customer Service Coordinator

BakerRipley; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

BakerRipley is seeking a Service Coordinator to be the first point of contact for Workforce Solutions Gulf Coast customers. The role involves greeting visitors, guiding them through the career office, and assisting with resource room tools and job-seeking activities.

You will help with resume printing, applications, and access to labor market information while maintaining orderly operations and accurate check-in in the system. Strong communication and multitasking are essential.

Qualifications

• Greet and assist customers entering the workforce career office.
• Provide resource room support and help with computers, printers, scanners, and workforce tools.

Responsibilities

• Greet and direct customers, identifying service needs and navigating the career office.
• Support resource room use of computers, printers, scanners, and workforce tools (e.g., WorkInTexas.com).
• Assist with resume printing, job applications, and accessing labor market information.
• Ensure proper customer check-in and documentation in systems such as WorkInTexas.com.
• Distribute program brochures, forms, and materials related to workforce programs, orientations, and events.
• Maintain the functionality and cleanliness of resource room equipment and materials.
• Monitor customer flow and technology use, offering assistance for meaningful self-service participation.
• Collaborate with Career Office staff to support appointments, workshops, and referrals.
• Document customer interactions accurately to maintain data integrity and compliance.
• Assist with logistics and setup for in-office events, orientations, or hiring fairs as needed.

Skills

Customer service

Administrative support

Helpdesk

Communication

Problem solving

Multitasking

Interpersonal skills

Education

High school diploma or GED

Associate degree (preferred)

Tools

WorkInTexas.com

Job description

Position SummaryAs the first point of contact for Workforce Solutions Gulf Coast customers, theService Coordinator plays a key role in ensuring a seamless and supportiveexperience for customers entering the Workforce Solutions career office andutilizing the resource room. Positioned at both the office entry and within theresource area, the Service Coordinator helps customers navigate availableservices, use self-service technology, and access tools for job search and careerexploration. This role contributes to overall service flow, technology access, andcustomer readiness by maintaining an organized environment and providinghands-on guidance.Key Responsibilities• Greet and direct customers upon entry, identifying service needs andassisting with navigation of the career office.• Provide resource room support, helping customers use computers, printers,scanners, and workforce tools (e.g., WorkInTexas.com).• Assist with resume printing, job application processes, and accessing labormarket information.• Ensure proper customer check-in and documentation in systems such asWorkInTexas.com.• Distribute program brochures, forms, and materials related to workforceprograms, orientations, and events.• Maintain the functionality and cleanliness of resource room equipment andmaterials.• Monitor customer flow and technology use, offering assistance to ensuremeaningful participation in self-service activities.• Collaborate with Career Office staff to support appointments, workshops,and referrals.• Document customer interactions accurately to maintain data integrity andcompliance with service requirements.• Assist with logistics and setup for in-office events, orientations, or hiringfairs as needed.Preferred Qualifications:• High school diploma or GED required; associate degree preferred.• One year of experience in customer service, administrative support, or helpdesk role, preferably in a workforce development or public serviceenvironment.• Familiarity with computers, common web-based applications, and officeequipment.• Ability to communicate clearly and effectively with diverse populations.• Strong problem-solving, multitasking, and interpersonal skills