Care Team Operations Specialist — Member Services & Referrals

Cityblock Health; United States; Remote; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Retirement benefits

Equity program

Paid time off

Job summary

Cityblock Health is hiring a Care Team Operations Associate to support members with social and care management needs. You will handle administrative tasks, follow up on connections to services, and coordinate with Community Health Partners and Nurse Care Managers.

Responsibilities include coordinating services, initiating referrals, gathering medical records, and producing weekly reports to support clinical care.

Qualifications

• 1 year administrative work such as scheduling and coordination tasks.
• Experience maintaining accurate records and documentation.

Responsibilities

• Coordinates home health, insurance, vendors and social services for members.
• Initiates and manages referrals with clear, ongoing communication.
• Requests and delivers medical records and services from providers.
• Generates weekly planning reports to support clinical care.
• Determines eligibility and organizes Medicaid support when needed.
• Communicates with members and external agencies about referrals.
• Supports team meetings with note-taking and follow-ups.

Skills

Scheduling

Coordination

Communication

Documentation

Tools

Analytical platforms

Job description

Cityblock Health is hiring a Care Team Operations Associate to support members with social and care management needs. You will handle administrative tasks, follow up on connections to services, and coordinate with Community Health Partners and Nurse Care Managers.

Responsibilities include coordinating services, initiating referrals, gathering medical records, and producing weekly reports to support clinical care.