Care Team Operations Associate

Cityblock Medical Practice, P.A.; United States; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Retirement benefits

Equity program

Paid time off

Job summary

Cityblock Medical Practice, P.A. is seeking a Care Team Operations Associate to support members with social and care management needs.

You will assist in administrative tasks and follow up to connect members with services under the direction of Community Health Partners and Nurse Care Managers. The role involves coordinating home health, insurance, vendors, and other social services, handling referrals, and communicating with insurers and providers.

Responsibilities

• Coordinates home health, insurance, vendors, and other social assistance services for members
• Initiates and manages referrals based on member needs, ensuring effective communication throughout the process
• Connects with insurance, other providers, and organizations to request and deliver medical services and records
• Uses analytical platforms to generate and communicate weekly reporting and planning to support clinical care
• Uses member benefits platforms to determine eligibility and organize Medicaid support and enrollment as needed
• Communicates with members and external agencies regarding referrals
• Supports team meetings with note-taking and follow-ups on all commitments

Job description

Job Description

The Care Team Operations Associate plays a key role in supporting members who we see clinically in social and care management needs. This position serves as support in administrative tasks and follow up for connecting members to their needs, by direction of the assigned Community Health Partners and Nurse Care Managers to the member.

Responsibilities

• Coordinates home health, insurance, vendors, and other social assistance services for our members
• Initiates and manages referrals based on member needs, ensuring effective communication throughout the process.
• Connects with insurance, other providers, and other organizations to request and deliver appropriate medical services and records for members
• Uses our analytical platforms to generate and communicate weekly reporting & planning to support clinical care
• Uses member benefits platforms to determine eligibility as needed, organize Medicaid support and enrollment as needed
• Communicates with members and external agencies regarding referrals made on their behalf.
• Supports team meetings with note-taking and follow-ups on all commitments

Work Experience

1 year administrative work such as scheduling and coordination tasks (appointments, follow-ups, or care plans) and or experience in maintaining accurate records and documentation.

We take into account an individual's qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company's equity program, paid time off, including vacation and sick leave. The actual offer will be at the company's sole discretion and determined by relevant business considerations, including the final candidate's qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:$20.19 - $25.96 Hourly

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.