Care Team Operations & Member Support Navigator

Cityblock Health; United States; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Retirement benefits

Equity program

Paid time off

Vacation and sick leave

Job summary

Cityblock Health is seeking a Care Team Operations Associate to support members with administrative tasks and care coordination across home health, insurance, and social services. You will help connect members to needed resources under guidance from Community Health Partners and Nurse Care Managers.

The role involves scheduling, referrals, documenting interactions, and generating weekly reports using analytical platforms to inform clinical care decisions.

Qualifications

• 1 year administrative experience including scheduling, coordination, or maintenance of records.
• Strong organization and note-taking abilities for meetings and follow-ups.
• Excellent communication with members, providers, and external agencies.

Responsibilities

• Coordinates home health, insurance, vendors, and other social assistance services for our members.
• Initiates and manages referrals based on member needs, ensuring effective communication throughout the process.
• Connects with insurance, other providers, and other organizations to request and deliver appropriate medical services and records for members.
• Uses analytical platforms to generate and communicate weekly reporting & planning to support clinical care.
• Uses member benefits platforms to determine eligibility as needed, organize Medicaid support and enrollment as needed.
• Communicates with members and external agencies regarding referrals made on their behalf.
• Supports team meetings with note-taking and follow-ups on all commitments.

Job description

Cityblock Health is seeking a Care Team Operations Associate to support members with administrative tasks and care coordination across home health, insurance, and social services. You will help connect members to needed resources under guidance from Community Health Partners and Nurse Care Managers.

The role involves scheduling, referrals, documenting interactions, and generating weekly reports using analytical platforms to inform clinical care decisions.