Care Team Operations Associate

Cityblock Health; United States; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Retirement benefits

Equity program

Paid time off

Vacation and sick leave

Job summary

Cityblock Health is seeking a Care Team Operations Associate to support members with administrative tasks and care coordination across home health, insurance, and social services. You will help connect members to needed resources under guidance from Community Health Partners and Nurse Care Managers.

The role involves scheduling, referrals, documenting interactions, and generating weekly reports using analytical platforms to inform clinical care decisions.

Qualifications

• 1 year administrative experience including scheduling, coordination, or maintenance of records.
• Strong organization and note-taking abilities for meetings and follow-ups.
• Excellent communication with members, providers, and external agencies.

Responsibilities

• Coordinates home health, insurance, vendors, and other social assistance services for our members.
• Initiates and manages referrals based on member needs, ensuring effective communication throughout the process.
• Connects with insurance, other providers, and other organizations to request and deliver appropriate medical services and records for members.
• Uses analytical platforms to generate and communicate weekly reporting & planning to support clinical care.
• Uses member benefits platforms to determine eligibility as needed, organize Medicaid support and enrollment as needed.
• Communicates with members and external agencies regarding referrals made on their behalf.
• Supports team meetings with note-taking and follow-ups on all commitments.

Job description

Job Description:The Care Team Operations Associate plays a key role in supporting members who we see clinically in social and care management needs. This position serves as support in administrative tasks and follow up for connecting members to their needs, by direction of the assigned Community Health Partners and Nurse Care Managers to the member.ResponsibilitiesCoordinates home health, insurance, vendors, and other social assistance services for our membersInitiates and manages referrals based on member needs, ensuring effective communication throughout the process.Connects with insurance, other providers, and other organizations to request and deliver appropriate medical services and records for membersUses our analytical platforms to generate and communicate weekly reporting & planning to support clinical careUses member benefits platforms to determine eligibility as needed, organize Medicaid support and enrollment as neededCommunicates with members and external agencies regarding referrals made on their behalf.Supports team meetings with note-taking and follow-ups on all commitmentsWork Experience1 year administrative work such as scheduling and coordination tasks (appointments, follow-ups, or care plans) and or experience in maintaining accurate records and documentation.We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:$20.19 - $25.96 HourlyCityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.