Care Team Associate — In‑Person, Brooklyn

Sol-Mental-Health; New York (NY); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Insurance (medical, dental, vision)

FSA/HSA

Paid time off

10 paid holidays

401(k) with employer match

Disability insurance

Life insurance

Employee Assistance Program (EAP)

Brooklyn on-site

Job summary

SOL Mental Health is hiring a Full-Time, in-person Care Team Member based in Brooklyn, NY. You will greet patients, manage scheduling across calls, emails, and logistics, and support clinical teams by triaging concerns and coordinating services.

You’ll maintain accurate information in the EHR and ensure HIPAA compliance in daily operations. We value ownership, collaboration, and a culture built on heart and excellence.

Qualifications

• Clinical exposure or Medical Assistant experience including reading medical records and coordinating with pharmacies.
• MA Certification is a plus.
• Able to interact professionally with a diverse population and de-escalate difficult situations.

Responsibilities

• Greet patients and manage daily scheduling across calls, emails, and logistics.
• Complete patient intake and check-in; ensure forms, insurance verifications, copays, and balances are documented.
• Manage schedules for patients and clinicians; maintain accurate information in the EHR.
• Support clinical teams by triaging patient concerns and coordinating services.
• Communicate clearly with patients, families, referral partners, and vendors to support the patient journey.

Skills

Clinical exposure

Medical Assistant experience

De-escalation

Communication

Organization

HIPAA knowledge

Customer service

Education

MA Certification (preferred)

Tools

Microsoft Office

EHR systems

Clinic operations software

Job description

SOL Mental Health is hiring a Full-Time, in-person Care Team Member based in Brooklyn, NY. You will greet patients, manage scheduling across calls, emails, and logistics, and support clinical teams by triaging concerns and coordinating services.

You’ll maintain accurate information in the EHR and ensure HIPAA compliance in daily operations. We value ownership, collaboration, and a culture built on heart and excellence.