Care Team Assistant (evenings)

LE10005 Empath Payroll Services, LLC; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Benefits & wellness

PTO 5+ weeks

CEU support

Tuition reimbursement

Career advancement

Meaningful work

Job summary

Trustbridge Hospice in Fort Lauderdale, a member of Empath Health, seeks an organized Care Team Assistant to support the front desk and patient families in a 3:00 p.m.–11:30 p.m. onsite, Monday–Friday.

This full-time role fosters a seamless, empathetic experience during one of life’s meaningful transitions. The position requires strong administrative skills, data entry accuracy, and excellent customer service.

Qualifications

• High school diploma or GED; 2 years administrative experience in hospice or related field preferred.
• Excellent verbal and written communication skills.
• Solid customer service and organizational skills.
• Excellent documentation and time management abilities.
• Ability to learn additional software as needed.
• Ability to collaborate with staff and volunteers.

Responsibilities

• Perform administrative clerical duties such as filing, entering and copying documents (timesheets, volunteer hours).
• Distribute mail, faxes and phone messages promptly and professionally.
• Maintain office and team supplies and ensure patient charts are accurate.
• Share appropriate paperwork with disciplines and partners in a timely fashion.
• Support weekly IDT meetings and upcoming events with team leadership.
• Track team census, status changes, admissions and transfers via electronic systems.
• Update patient care board and census calculations in a timely manner.
• Collaborate with team to cover patient care needs and manage inquiries with empathy.
• Communicate patient equipment needs to DME and document transactions.

Skills

Administrative support

MS Word

MS Excel

MS Outlook

Verbal & written communication

Customer service

Team communication

Education

High school diploma

Tools

Raiser's Edge

Job description

Trustbridge Hospice, a member of Empath Health, is seeking an organized and friendly Care Team Assistant in our team in Fort Lauderdale. This position is onsite. This full-time position works Monday through Friday, 3:00 p.m – 11:30 p.m., supporting the front desk and ensuring a seamless, empathetic experience for patients and families during one of life’s most meaningful transitions. Since 1978, Trustbridge Hospice has cared for more than 200,000 South Florida families. As a community-based nonprofit, we provide 24/7 hospice and palliative care, along with caregiver support and bereavement services for families facing serious illness.

What You’ll Do

• Perform administrative clerical duties for team such as filing, processing/entering and copying documents (including timesheets for HHA’s, volunteer hours in Raiser’s Edge, etc.)
• distributing mail, faxes, and phone messages in a timely manner
• maintain office and team supplies
• Ensure information on patient charts is accurate.
• Assist in distributing the appropriate paperwork to the different disciplines, departments and/or community partners in a timely fashion.
• Collaborate with Team Leadership to keep team informed and prepared for weekly IDT meetings, supports, upcoming events, functions, agency meetings and educational opportunities as well as participate in these functions as assigned.
• Assist in tracking team census by monitoring all changes of status, levels of care, admissions, deaths, discharges, and transfers via electronic software
• updating patient care board and calculating team census in a timely manner.
• Works collaboratively with other team members to assist in coverage of patient care needs; handles phone requests calmly, effectively and in a professional manner that supports customer service while adhering to the agency “communication practices” as directed by team leadership.
• Communicating patient equipment needs to DME and maintaining records of transactions and coordinating DME removal as identified.

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You'll Need Education and/or Experience:

• High school diploma or general education degree (GED); minimum 2 years administrative experience in hospice or related field preferred.
• Excellent verbal and written communication skills.
• Solid customer service skills.
• Excellent documentation and organizational skills, including time management, multi-tasking and prioritizing.
• Exhibit self-direction, independent judgment, discretion and ability to work and collaborate with all team members, including volunteers.
• Strong computer knowledge in MS Word, Excel and Outlook, and the capability to learn additional software as needed.
• Demonstrated ability to be sensitive to the needs of the staff and Empath Health clientele as well as flexibility within an organized system.
• Medical terminology background preferred.

Unified in empathy, we serve our communities through extraordinary Full Life Care for All. Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support. Full Life Care means caring for the whole person—body, mind, and spirit—with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is Empath Health's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health. If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health's online employment application, please contact [e-mail].

Workplace Discrimination is Illegal. For more information, please refer to this machine-readable PDF to Know Your Rights: Workplace Discrimination is Illegal. If viewing in HTML, please see Know Your Rights: Workplace Discrimination is Illegal in English or Know Your Rights: Workplace Discrimination is Illegal in Spanish.

We’re Empath, and We’re Here to Redefine Healthcare Pretty bold statement, we know, but boldness is in our bones. We were founded more than 45 years ago with a transformative belief: that people should have a say in their healthcare. What started as a volunteer movement has transformed into an integrated network composed of thousands of colleagues and volunteers serving tens of thousands of individuals each day. And the best part? We're just getting started. Whether you're into hands-on patient care or more the Excel formula type, we've got a place for you on Team Empath. It takes all of us to provide Full Life Care. Are you ready to join Team Empath?