Care Scheduling & Client Experience Coordinator

Comfort Keepers; Florence (SC); On-site; USD 40,000 - 56,000; Full time

Job summary

Comfort Keepers seeks a Scheduling Care Coordinator to help manage client relationships and coordinate care delivery. This role focuses on scheduling, communication with families and caregivers, and ensuring high-quality client service.

You will work closely with the Client Care Coordinator and other providers to resolve scheduling needs and support a growing caregiver network. The position involves monitoring client satisfaction, guiding caregivers, and participating in recruitment, onboarding,

Responsibilities

• Proactively manages the ongoing client relationship for existing clients.
• Uses independent judgment to resolve problems, increase support for clients, and ensure quality assurance.
• Updates the scheduling software with shift expectations and communicates them to the team.
• Provides feedback to local leaders regarding caregiver performance and client feedback.
• Coordinates care with Client Care Coordinator, family members, and other care providers.
• Reviews daily care logs to ensure quality care is delivered and initiates care coordination when needed.
• Participates in on-call rotation as required.
• Assists with caregiver recruitment and onboarding processes.

Tools

Scheduling software

Job description

Comfort Keepers seeks a Scheduling Care Coordinator to help manage client relationships and coordinate care delivery. This role focuses on scheduling, communication with families and caregivers, and ensuring high-quality client service.

You will work closely with the Client Care Coordinator and other providers to resolve scheduling needs and support a growing caregiver network. The position involves monitoring client satisfaction, guiding caregivers, and participating in recruitment, onboarding,