Care Ops Supervisor: Contact Center & Clinic Programs

Fuze Health Inc.; Honolulu (HI); Remote; USD 120,000 - 150,000; Full time

Job summary

Fuze Health is seeking a Care Supervisor, Programs to lead and optimize pharmacy programs, build strong external partnerships, and deliver a five-star patient experience across phone, text, chat, and email channels.

The role emphasizes clinical background to support Specialty and Specialty-Lite programs, leadership across teams, and a focus on regulatory compliance and continuous improvement with stakeholders.

Qualifications

• Experience with partnership management.
• Strong project management and data analysis skills.
• Proficiency with Looker/JIRA/G Suite to build and interpret reports.

Responsibilities

• Develop, implement, and manage pharmacy programs aligned with partner, and organizational goals, and regulatory requirements.
• Supervise daily execution of pharmacy programs, including new workflow and performance management, staff scheduling, and defect tracking, and reconciliation.
• Ensure adherence to all local, state, and federal regulations, as well as company policies and procedures.

Skills

Partnership management

Project management

Tools

G Suite

JIRA

Looker

Job description

Fuze Health is seeking a Care Supervisor, Programs to lead and optimize pharmacy programs, build strong external partnerships, and deliver a five-star patient experience across phone, text, chat, and email channels.

The role emphasizes clinical background to support Specialty and Specialty-Lite programs, leadership across teams, and a focus on regulatory compliance and continuous improvement with stakeholders.