Healthcare Ops Specialist — Patient Care & Process

AdaptHealth; Asheville (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off (PTO)

Stock Purchase Plan

Parental leave

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. This role focuses on improving workflows, verifying insurance, handling authorizations, and ensuring accurate data in EMR systems.

You will analyze processes, collaborate with teams, and maintain compliance with payer guidelines while contributing to training and cross-functional initiatives.

Qualifications

• One year of relatable work experience required.
• High School Diploma or Associate’s degree in a relatable field.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.
• Healthcare environment experience is a plus but not required.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Communication

Analytical thinking

Problem-solving

Detail orientation

Education

High School Diploma

Associate’s degree

Healthcare Administration

Business Administration

Tools

Microsoft Office

Healthcare systems

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. This role focuses on improving workflows, verifying insurance, handling authorizations, and ensuring accurate data in EMR systems.

You will analyze processes, collaborate with teams, and maintain compliance with payer guidelines while contributing to training and cross-functional initiatives.