Care Operations & Compliance Coordinator

Partners in Care Foundation In; San Fernando (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Partners in Care Foundation is seeking a Care Management Operations Coordinator to support care management programs through daily operational, administrative, and data management tasks, ensuring compliance and quality service delivery. The role emphasizes collaboration across internal teams and external partners, with strong attention to detail and the ability to adapt to changing priorities.

Ideal candidates have a degree, healthcare experience, data analysis skills, and proficiency with

Qualifications

• Bachelor’s degree preferred in business, health administration, social work, human services, or related field.
• Minimum of 2 years’ experience in healthcare, social service programs, or clinical/behavioral health and office settings.
• Experience with data and metrics analysis preferred.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience with Salesforce and/or other health system software/portals preferred.

Responsibilities

• Support daily operations for Care Management programs, including outreach campaigns, referrals, enrollment outcomes, retention, and workflow management.
• Input and manage referral information in internal data systems; follow up on referral disposition in databases and payor platforms.
• Monitor project progress, alert supervisor to workflow delays, and help resolve operational issues.
• Collaborate with internal teams, external vendors, customers, and clients to ensure quality service delivery and compliance.
• Maintain accurate records, reports, and documentation for accountability and compliance.
• Provide excellent customer service to internal and external stakeholders, addressing inquiries and escalating issues as needed.
• Suggest process improvements using analytics and participate in approved changes.

Skills

Data analysis

Attention to detail

Oral and written communication

Team collaboration

Customer service

Education

Bachelor’s degree preferred in business, health administration, social work, human services, or related field

Tools

Microsoft Office Suite

Salesforce

Job description

Partners in Care Foundation is seeking a Care Management Operations Coordinator to support care management programs through daily operational, administrative, and data management tasks, ensuring compliance and quality service delivery. The role emphasizes collaboration across internal teams and external partners, with strong attention to detail and the ability to adapt to changing priorities.

Ideal candidates have a degree, healthcare experience, data analysis skills, and proficiency with