Member-Centric Care Navigator

caresource; Boston (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

CareSource/Commonwealth Care Alliance in Massachusetts seeks a Care Coordinator who serves as the primary contact for a stratified panel of enrollees. You will help navigate health care, coordinate services, and promote continuity of care through outreach and engagement with members and providers.

Responsibilities include routine enrollee outreach (in-person, telephonic or virtual), documenting activities, and supporting administrative tasks to boost member satisfaction while collaborating with

Qualifications

• High School diploma or GED required.
• Two years of experience in healthcare, customer service or related field.

Responsibilities

• Serve as first point of contact for enrollees and assist with understanding plan processes and barriers to care.
• Conduct routine outreach to members and providers to confirm service details and document care activities.
• Provide in-person visits to enrollees at least annually with consent.
• Maintain timely documentation to ensure visibility across teams and continuity of service.
• Coordinate scheduling efforts, support outreach campaigns, and ensure task completion across systems.

Skills

Microsoft Office

Customer service

Communication skills

Multitasking

Teamwork

Education

High School Diploma or GED

Job description

CareSource/Commonwealth Care Alliance in Massachusetts seeks a Care Coordinator who serves as the primary contact for a stratified panel of enrollees. You will help navigate health care, coordinate services, and promote continuity of care through outreach and engagement with members and providers.

Responsibilities include routine enrollee outreach (in-person, telephonic or virtual), documenting activities, and supporting administrative tasks to boost member satisfaction while collaborating with