Care Navigator & Patient Advocate

Neighborhood Health Association of Toledo, Inc.; Toledo (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

11 paid holidays

Job summary

Neighborhood Health Association in Toledo seeks a Patient Navigator to coordinate care, promote health literacy, and connect patients with community resources. The role collaborates with providers, care teams, patients, and families to ensure a seamless, patient-centered experience.

Key duties include arranging appointments and referrals, educating patients about diagnoses and insurance, addressing barriers to care, and documenting activities in the EHR.

Qualifications

• Bachelor's degree in Social Work or related field is preferred.
• Experience in care coordination, patient advocacy, or navigation is beneficial.
• Familiarity with PCMH models is a plus.

Responsibilities

• Coordinate patient appointments, referrals, follow-ups, and care transitions.
• Educate patients about diagnoses, treatment plans, and insurance coverage.
• Document patient interactions accurately in the EHR and maintain compliance with HIPAA.

Education

Bachelor's degree in Social Work

Healthcare Administration

Human Services

Tools

EHR systems

Job description

Neighborhood Health Association in Toledo seeks a Patient Navigator to coordinate care, promote health literacy, and connect patients with community resources. The role collaborates with providers, care teams, patients, and families to ensure a seamless, patient-centered experience.

Key duties include arranging appointments and referrals, educating patients about diagnoses and insurance, addressing barriers to care, and documenting activities in the EHR.