Care Navigator - Patient Access & Support Specialist

Story Terrace Inc.; Kansas; On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

27 days annual leave (pro-rata) + 8 BH

NHS Pension Scheme

Enhanced family leave

Enhanced sick pay

Job summary

Story Terrace Inc. is seeking a Care Navigator to join a GP-led practice at Castlefields Surgery in Stafford. The role combines patient navigation with reception duties to ensure smooth access and a courteous, efficient service.

You will signpost patients to the right healthcare professional, handle calls, process appointments and repeat prescriptions, and support the clinical team with admin tasks. The role emphasizes empathy, clear communication and teamwork; you will undergo training and

Qualifications

• Experience working in a primary care setting.
• Excellent communication skills with a clear and polite telephone manner.
• Ability to interpret data and signpost patients accurately.

Responsibilities

• Signpost patients to the appropriate healthcare professional or service.
• Answer and transfer incoming calls and handle requests professionally.
• Process patient appointments and repeat prescriptions.
• Support administrative team with data entry and reception duties.
• Maintain a clean and organized reception area and assist clinical staff as needed.

Skills

Primary care experience

Excellent communication

Telephone etiquette

Problem solving

Empathy

Education

Healthcare qualification level 2

Tools

EMIS

Job description

Story Terrace Inc. is seeking a Care Navigator to join a GP-led practice at Castlefields Surgery in Stafford. The role combines patient navigation with reception duties to ensure smooth access and a courteous, efficient service.

You will signpost patients to the right healthcare professional, handle calls, process appointments and repeat prescriptions, and support the clinical team with admin tasks. The role emphasizes empathy, clear communication and teamwork; you will undergo training and