Care Navigator - Part-Time Coordination & Signposting

Provide CIC; Colchester (VT); On-site; USD 34,000 - 37,000; Part time

Benefits offered by this job

NHS Pension eligibility

Disability Confident employer scheme

Job summary

Provide CIC is seeking a Care Navigator to manage appointments, referrals and signpost customers to relevant services. The role requires strong organisational skills, the ability to prioritise workload and effective communication across teams.

You will work in a supportive environment with full training across all systems, including IT skills and confidentiality practices, and you’ll be part of a values-driven, employee-owned social enterprise committed to high-quality care.

Qualifications

• NVQ Level 3 or equivalent work related experience.
• Well organised and ability to prioritise workload.
• Appropriate escalation of queries and concerns.
• Excellent communication skills both written and verbal.
• Demonstrable experience of administrative, data entry and use of IT skills.
• Able to manage own time and work unsupervised.
• Able to work under pressure and in target driven environment.
• An understanding of confidentiality.
• Full support will be given with full training across all systems and services in use within the service.
• IT skills, SystmOne knowledge desirable.

Responsibilities

• Managing the booking, cancellation and re-scheduling of appointments for Provide services.
• Managing referrals into Provide services.
• Ensuring that the ‘Referral to Treatment’ procedure is adhered to.
• Providing advice and signposting customers to other appropriate services that may help them.

Skills

Well organised and ability to prioriti

Excellent written and verbal Communic

Able to work under pressure

Time management and self supervision

Confidentiality understanding

Education

NVQ Level 3 or equivalent

Tools

SystmOne knowledge

Job description

Provide CIC is seeking a Care Navigator to manage appointments, referrals and signpost customers to relevant services. The role requires strong organisational skills, the ability to prioritise workload and effective communication across teams.

You will work in a supportive environment with full training across all systems, including IT skills and confidentiality practices, and you’ll be part of a values-driven, employee-owned social enterprise committed to high-quality care.