Care Navigator | Provide CIC

Provide CIC; Colchester (VT); On-site; USD 34,000 - 37,000; Part time

Benefits offered by this job

NHS Pension eligibility

Disability Confident employer scheme

Job summary

Provide CIC is seeking a Care Navigator to manage appointments, referrals and signpost customers to relevant services. The role requires strong organisational skills, the ability to prioritise workload and effective communication across teams.

You will work in a supportive environment with full training across all systems, including IT skills and confidentiality practices, and you’ll be part of a values-driven, employee-owned social enterprise committed to high-quality care.

Qualifications

• NVQ Level 3 or equivalent work related experience.
• Well organised and ability to prioritise workload.
• Appropriate escalation of queries and concerns.
• Excellent communication skills both written and verbal.
• Demonstrable experience of administrative, data entry and use of IT skills.
• Able to manage own time and work unsupervised.
• Able to work under pressure and in target driven environment.
• An understanding of confidentiality.
• Full support will be given with full training across all systems and services in use within the service.
• IT skills, SystmOne knowledge desirable.

Responsibilities

• Managing the booking, cancellation and re-scheduling of appointments for Provide services.
• Managing referrals into Provide services.
• Ensuring that the ‘Referral to Treatment’ procedure is adhered to.
• Providing advice and signposting customers to other appropriate services that may help them.

Skills

Well organised and ability to prioriti

Excellent written and verbal Communic

Able to work under pressure

Time management and self supervision

Confidentiality understanding

Education

NVQ Level 3 or equivalent

Tools

SystmOne knowledge

Job description

Care Navigator | Provide CIC

Company: Provide CIC

Salary: £25,760 - £27,476 per annum pro rata

Hours: Part-time

Location: Colchester, CO4 9YQ

Job type: Contract

Posting date: 6 Nov 2026

Closing date: 6 Dec 2026

The Care Co-ordination Centre (CCC) provides a single access point into the organisation for all customers. The CCC team responds to customers’ needs and deals with enquiries, prioritising urgent need within a seamless integrated system. The CCC team manages the needs of customers by maintaining standardised processes across all services. This includes:

Managing the booking, cancellation and re-scheduling of appointments for Provide services.

Managing referrals into Provide services. Ensuring that the ‘Referral to Treatment’ procedure is adhered to ensuring a seamless flow of information between Provide services and customers. Providing advice and signposting customers to other appropriate services that may help them.

• NVQ Level 3 or equivalent work related experience
• Well organised and ability to prioritise workload
• Appropriate escalation of queries and concerns
• Excellent communication skills both written and verbal
• Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting
• Able to manage own time and work unsupervised
• Able to work under pressure and in target driven environment
• An understanding of confidentiality
• Full support will be given with full training across all systems and services in use within the service.
• IT skills, SystmOne knowledge desirable

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision:Transforming Lives

Values:Care, Innovation and Compassion

Mission:An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

We welcome applicants from underrepresented groups.

Eligible for NHS Pension

Please see the attached job description for a full list of the main responsibilities for this role.

This advert closes on Friday 20 Nov 2026

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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