Integrated Care Navigator - Flexible Scheduling

HEALTH CONNECT AMERICA, INC; Charlotte (NC); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Flexible scheduling

Employee Assistance Program (EAP)

Job summary

Pinnacle Family Services, part of Health Connect America, seeks an Integrated Care Coordinator to connect clients, providers, and resources to deliver coordinated behavioral and physical health services.

The role emphasizes organizational skills, clinical insight, and collaboration with treatment teams to support client outcomes while maintaining compliant documentation and care standards.

Qualifications

• Must meet NC Qualified Professional (QP) requirements per 10A NCAC 27G .0104.
• Experience must be full-time and supervised, serving children and adolescents with a primary mental health diagnosis.
• Two years of LTSS and/or HCBS coordination experience required, with related BH conditions.

Responsibilities

• Oversee care planning, coordination, and monitoring for assigned clients.
• Coordinate services across treatment teams, primary care providers, and community resources.
• Facilitate follow-up services after hospitalizations or critical events to support smooth transitions of care.
• Monitor client progress, verify enrollment and payer status, ensure access to services.
• Provide health education, guidance, and crisis response support to clients and families.

Skills

QP requirements

Full-time supervised experience

LTSS/HCBS experience

Education

Master's in human services

Bachelor's in human services

Bachelor's in non-human services

Current NC license/certification

Job description

Pinnacle Family Services, part of Health Connect America, seeks an Integrated Care Coordinator to connect clients, providers, and resources to deliver coordinated behavioral and physical health services.

The role emphasizes organizational skills, clinical insight, and collaboration with treatment teams to support client outcomes while maintaining compliant documentation and care standards.