Care Navigator: Hospice Referrals and Intake

Arc Hospice & Palliative Care; Ocala (FL); On-site; USD 32,000 - 34,000; Full time

Job summary

Arc Hospice & Palliative Care is seeking a Hospice Intake Coordinator (Care Navigator) to serve as the first point of contact for patients, families, and referral partners. This on-site role coordinates referrals, verifies information, and schedules next steps with sensitivity and efficiency.

The Care Navigator will work in a fast-paced call center environment, ensuring timely access to hospice services and accurate record-keeping across EMR systems.

Qualifications

• Excellent verbal and written communication skills with patients and families.
• Experience in a KPI-driven call center environment is preferred.
• Proficiency with electronic medical records and common office software.

Responsibilities

• Responds to inquiries from patients, families, and referral sources regarding hospice services.
• Explains hospice philosophy and services clearly and compassionately.
• Collects and verifies referral documentation (demographics, orders, records).
• Verifies insurance coverage and coordinates follow-up as needed.
• Schedules assessments and services in coordination with clinical teams.
• Maintains accurate records in EMR and referral systems.
• Coordinates with intake nurses and admissions staff for smooth transitions into care.
• Handles follow-up on pending referrals and missing documentation.

Skills

Communication skills

Empathy and compassionate care

Organizational skills

Multi-tasking in fast-paced env

Education

High school diploma

Associate’s degree or healthcare-related coursework preferred

Tools

EMR systems

Microsoft Office

Call-handling software

Job description

Arc Hospice & Palliative Care is seeking a Hospice Intake Coordinator (Care Navigator) to serve as the first point of contact for patients, families, and referral partners. This on-site role coordinates referrals, verifies information, and schedules next steps with sensitivity and efficiency.

The Care Navigator will work in a fast-paced call center environment, ensuring timely access to hospice services and accurate record-keeping across EMR systems.