Hospice Intake Care Navigator (Bilingual) — On-Site

Arc Hospice & Palliative Care Internal Careers; Ocala (FL); On-site; USD 24,000 - 34,000; Full time

Job summary

Arc Hospice & Palliative Care is seeking a Hospice Intake Coordinator (Care Navigator) to be the first point of contact for patients, families, and referral sources. This on-site role supports intake, scheduling, and documentation within a fast-paced call center environment.

The position requires on-site presence, excellent communication, and fluent Spanish, with eligibility to work across Arc’s multi-state service area. You will coordinate referrals and ensure timely transitions into care.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum 2 years in healthcare call center, hospice intake, patient scheduling, or related role.
• Experience in a KPI-driven call center environment is strongly preferred.
• Proficiency with electronic medical records, Microsoft Office applications, and call-handling software.

Responsibilities

• Responds to inquiries and manages initial communications with patients, family members, loved ones, and referral sources regarding hospice services.
• Explains hospice philosophy and services clearly and compassionately to those initiating or exploring care.
• Collects, verifies, and organizes necessary referral documentation, including demographic data, physician orders, and relevant clinical records.
• Verifies insurance coverage and benefits; identifies and flags issues requiring follow-up.
• Schedules assessments, visits, and services in coordination with clinical and business development teams.

Skills

Spanish bilingual

Communication skills

Empathy

Organization

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

EMR systems

Microsoft Office

Call-handling software

Job description

Arc Hospice & Palliative Care is seeking a Hospice Intake Coordinator (Care Navigator) to be the first point of contact for patients, families, and referral sources. This on-site role supports intake, scheduling, and documentation within a fast-paced call center environment.

The position requires on-site presence, excellent communication, and fluent Spanish, with eligibility to work across Arc’s multi-state service area. You will coordinate referrals and ensure timely transitions into care.