Care Navigator

Care Continuity, Inc.; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance benefits stipend

PTO

Holiday pay

401k matching

Job summary

Care Continuity, Inc. is seeking a remote Care Navigator to contact patients recently discharged from hospital and help schedule follow-up appointments. The role involves communicating with physician offices to arrange care and ensuring a smooth transition from hospital to home.

The position emphasizes independence and teamwork to manage daily tasks. Ideal candidates are people-first, with strong customer service skills, proactive, dependable, and highly organized, capable of multi-tasking

Qualifications

• Minimum 18 years old with HS diploma or equivalent.
• Preferred at least 1 year of college completed.
• Excellent written and verbal communication.

Responsibilities

• Outbound and inbound calls to patients and provider offices.
• Read charts, fax records, verify insurance coverage, and note scheduling preferences.

Skills

Customer service

Proactive

Dependable

Organized

Multi-tasking

People-first mindset

Education

HS diploma or equivalent

1 year of college completed

Tools

Basic computer skills

Job description

Care Continuity is looking to hire a full-time,remote/work from home Care Navigator to work Monday - Friday daytime hours. Full-time employees are eligible for excellent benefits, including insurance benefits stipend, paid time off (PTO), holiday pay, and 401k matching.

This position will be responsible for contacting patients that were recently discharged from the hospital and offering them assistance in scheduling their recommended follow-up appointments. They will also be calling physician offices to schedule follow-up appointments for patients that do accept our services. Our ideal candidate will enjoy working independently to complete daily assignments while supporting their team's workload where the ultimate goal is caring for patients.

Seeking candidates who have a people-first mentality, excellent customer service skills, are proactive, dependable, organized and are able to multi-task.

Essential Duties and Responsibilities:

• Outbound and inbound calls to and from patients/provider offices
• Working on the computer to read charts, fax records, look up insurance coverage, and make detailed notes regarding patient scheduling preferences

Preferred Qualifications:

• Minimum 18 years old with HS diploma or equivalent
• Preferred at least 1 year of college completed
• Comfortable troubleshooting basic computer issues
• Able to navigate comfortably between multiple windows/computer applications
• Good written and oral communication skills
• Self-motivated and responsible