Care Navigator

Care Continuity, Inc.; Irving (TX); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Insurance stipend

PTO

Holiday pay

401k matching

Job summary

Care Continuity, Inc. is seeking a full-time Care Navigator to work remotely on weekdays, helping discharged patients schedule follow-ups and coordinating with physician offices.

Ideal candidates have strong customer service skills, are self-motivated, organized, and able to multitask while supporting a small team and ensuring patient-centered care.

Qualifications

• Excellent customer service skills and a people-first attitude.
• Ability to manage multiple tasks with accuracy and organization.
• Proactive, dependable and able to work independently.

Responsibilities

• Outbound and inbound calls to and from patients and provider offices.
• Read charts, fax records, check insurance coverage, and document scheduling notes.

Skills

Customer service

Communication skills

Multi-tasking

Organizational skills

Attention to detail

Education

HS diploma or equivalent

Job description

Care Continuity is looking to hire a full-time,remote/work from home Care Navigator to work Monday - Friday daytime hours. Full-time employees are eligible for excellent benefits, including insurance benefits stipend, paid time off (PTO), holiday pay, and 401k matching.

This position will be responsible for contacting patients that were recently discharged from the hospital and offering them assistance in scheduling their recommended follow-up appointments. They will also be calling physician offices to schedule follow-up appointments for patients that do accept our services. Our ideal candidate will enjoy working independently to complete daily assignments while supporting their team's workload where the ultimate goal is caring for patients.

Seeking candidates who have a people-first mentality, excellent customer service skills, are proactive, dependable, organized and are able to multi-task.

Essential Duties and Responsibilities:

• Outbound and inbound calls to and from patients/provider offices
• Working on the computer to read charts, fax records, look up insurance coverage, and make detailed notes regarding patient scheduling preferences

Preferred Qualifications:

• Minimum 18 years old with HS diploma or equivalent
• Preferred at least 1 year of college completed
• Comfortable troubleshooting basic computer issues
• Able to navigate comfortably between multiple windows/computer applications
• Good written and oral communication skills
• Self-motivated and responsible