Care Navigation Lead, Hospice Admissions

Empath Health; West Palm Beach, Northern (FL, KY); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Benefits & Wellness

PTO 5+ weeks

CEU support & tuition reimbursement

Career advancement opportunities

Job summary

Trustbridge Hospice, a part of Empath Health, seeks a Care Navigation Manager in West Palm Beach to lead the intake process for hospice referrals. The onsite, full-time role supports the Admissions team and guides patients and families through eligibility, scheduling, and initial assessments with compassion.

You will supervise care navigation staff, ensure HIPAA-compliant documentation in the EHR, and develop procedures to improve throughput and access to care.

Qualifications

• Bachelor’s degree in nursing, healthcare administration, social work, or a related field preferred.
• Minimum 3 years of experience in hospice, home health, or healthcare intake/admissions.
• 1–2 years of supervisory experience in a healthcare setting.
• Exceptional communication and interpersonal skills with a compassionate, patient-centered approach.
• Familiarity with hospice philosophy, eligibility criteria, and regulatory guidelines.
• Proficiency in EHR systems and Microsoft Office Suite.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities.

Responsibilities

• Oversee the care navigation team responsible for receiving and processing all hospice referrals.
• Ensure prompt and accurate intake of patient information, including clinical details, insurance verification, and documentation.
• Provide clear and compassionate explanations of hospice services, goals, and eligibility.
• Oversee scheduling of initial hospice visits, admissions assessments, and onboarding appointments with admissions team.
• Monitor referral-to-admission timelines to ensure timely access to care and high-quality service delivery.
• Ensure accurate records and documentation in the EHR and compliance with HIPAA/Medicare/state regulations.
• Train, supervise, and support intake and care navigation staff to uphold high standards of customer service, communication, and operational efficiency.
• Identify and address barriers to timely admission and resolve issues impacting access to care.
• Develop and maintain standard operating procedures for the intake process, with a focus on continuous quality improvement.
• Generate reports on referral volume, conversion rates, response times, and other KPIs.

Skills

Communication skills

Interpersonal skills

Organizational skills

Problem-solving

Regulatory knowledge

Education

Bachelor’s degree in nursing, healthcare administration, social work, or related field

Tools

EHR systems

Microsoft Office Suite

Job description

Trustbridge Hospice, a part of Empath Health, seeks a Care Navigation Manager in West Palm Beach to lead the intake process for hospice referrals. The onsite, full-time role supports the Admissions team and guides patients and families through eligibility, scheduling, and initial assessments with compassion.

You will supervise care navigation staff, ensure HIPAA-compliant documentation in the EHR, and develop procedures to improve throughput and access to care.