Care Navigation Manager

Empath Health; West Palm Beach, Northern (FL, KY); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Benefits & Wellness

PTO 5+ weeks

CEU support & tuition reimbursement

Career advancement opportunities

Job summary

Trustbridge Hospice, a part of Empath Health, seeks a Care Navigation Manager in West Palm Beach to lead the intake process for hospice referrals. The onsite, full-time role supports the Admissions team and guides patients and families through eligibility, scheduling, and initial assessments with compassion.

You will supervise care navigation staff, ensure HIPAA-compliant documentation in the EHR, and develop procedures to improve throughput and access to care.

Qualifications

• Bachelor’s degree in nursing, healthcare administration, social work, or a related field preferred.
• Minimum 3 years of experience in hospice, home health, or healthcare intake/admissions.
• 1–2 years of supervisory experience in a healthcare setting.
• Exceptional communication and interpersonal skills with a compassionate, patient-centered approach.
• Familiarity with hospice philosophy, eligibility criteria, and regulatory guidelines.
• Proficiency in EHR systems and Microsoft Office Suite.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities.

Responsibilities

• Oversee the care navigation team responsible for receiving and processing all hospice referrals.
• Ensure prompt and accurate intake of patient information, including clinical details, insurance verification, and documentation.
• Provide clear and compassionate explanations of hospice services, goals, and eligibility.
• Oversee scheduling of initial hospice visits, admissions assessments, and onboarding appointments with admissions team.
• Monitor referral-to-admission timelines to ensure timely access to care and high-quality service delivery.
• Ensure accurate records and documentation in the EHR and compliance with HIPAA/Medicare/state regulations.
• Train, supervise, and support intake and care navigation staff to uphold high standards of customer service, communication, and operational efficiency.
• Identify and address barriers to timely admission and resolve issues impacting access to care.
• Develop and maintain standard operating procedures for the intake process, with a focus on continuous quality improvement.
• Generate reports on referral volume, conversion rates, response times, and other KPIs.

Skills

Communication skills

Interpersonal skills

Organizational skills

Problem-solving

Regulatory knowledge

Education

Bachelor’s degree in nursing, healthcare administration, social work, or related field

Tools

EHR systems

Microsoft Office Suite

Job description

## Care Navigation ManagerApply: West Palm Beach, FL: Full time: Posted 4 Days Ago: CAREN014885**Trustbridge Hospice, a part of Empath Health,** is seeking an organized and friendly **Care Navigation Manager** for our team in **West Palm Beach**.This position is **onsite.** This **full-time** position works **Monday through Friday, 11:00a.m – 7:30 p.m.**, supporting the Admissions teamand ensuring a seamless, empathetic experience for patients and families during one of life’s most meaningful transitions.Since 1978, **Trustbridge Hospice** has cared for more than 200,000 South Florida families. As a community-based nonprofit, we provide 24/7 hospice and palliative care, along with caregiver support and bereavement services for families facing serious illness.The Care Navigation Manager is responsible for leading and coordinating the intake process for hospice referrals. This position ensures that referred patients and their families are compassionately guided through the referral and access process, including explaining hospice services, verifying eligibility, and scheduling initial assessments and admissions. The manager supervises care navigation staff and ensures that all inquiries and referrals are handled with sensitivity, efficiency, and in accordance with regulatory standards.**What you'll Do*** Oversee the care navigation team responsible for receiving and processing all hospice referrals.* Ensure the prompt and accurate intake of patient information, including clinical details, insurance verification, and documentation.* Ensure care navigation staff provide clear and compassionate explanations of hospice services, goals, and eligibility.* Oversee the coordination and scheduling of initial hospice visits, admissions assessments, and other onboarding appointments in collaboration with the admissions team.* Monitor referral-to-admission timelines to ensure timely access to care and high-quality service delivery.* Ensure accurate records and documentation in the electronic health record (EHR) system and ensure compliance with all HIPAA, Medicare, and state regulatory requirements.* Train, supervise, and support intake and care navigation staff to uphold high standards of customer service, communication, and operational efficiency.* Identify and address barriers to timely admission and proactively resolve issues impacting access to care.* Develop and maintain standard operating procedures for the intake process, with a focus on continuous quality improvement.* Generate reports on referral volume, conversion rates, response times, and other key performance indicators.**Why Join Empath Health?*** **Earn Competitive Pay:** Your skills and contributions are recognized and rewarded.* **Benefits & Wellness:** Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.* **Industry-Leading PTO:** 5+ weeks to rest, recharge, and live your Full Life.* **Grow Your Career:** CEU support, tuition reimbursement, and advancement opportunities.* **Make a Difference:** Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.**What You'll Need*** Bachelor’s degree in nursing, healthcare administration, social work, or a related field preferred.* Minimum 3 years of experience in hospice, home health, or healthcare intake/admissions.* 1–2 years of supervisory experience in a healthcare setting requiredExceptional communication and interpersonal skills with a compassionate, patient-centered approach.* Familiarity with hospice philosophy, eligibility criteria, and regulatory guidelines.* Proficiency in EHR systems and Microsoft Office Suite.* Strong organizational and problem-solving skills with the ability to manage multiple priorities.