Admissions Coordinator - FT Weekends (Nights)

Empath Health; West Palm Beach, Northern (FL, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Trustbridge Hospice, a member of Empath Health, seeks a compassionate Admissions Coordinator to join our West Palm Beach team. This onsite role operates Thursday through Sunday, 8:00 p.m.

to 7:30 a.m., supporting the admissions process and ensuring a seamless, empathetic experience for patients and families during a challenging transition. You’ll complete 3–4 weeks of training Monday through Friday, 8 a.m.–5 p.m., and collaborate with interdisciplinary staff while maintaining accurate records in

Qualifications

• Three (3) years of experience in healthcare administration or customer service.
• Knowledge of hospice or home health programs preferred, with willingness to develop clinical understanding.
• Ability to handle a high call volume.
• Strong communication, organization, and computer skills.

Responsibilities

• Facilitate the conversion of referrals to admissions through completion of the intake process.
• Provide exceptional customer service to patients, families, and referral sources with empathy and professionalism.
• Communicate effectively with interdisciplinary team members to ensure timely and accurate admissions.
• Maintain accurate records and documentation in accordance with organizational policies.
• Support a compassionate, patient-centered environment that reflects the mission and values of Trustbridge Hospice.

Skills

Customer service

Healthcare administration

Communication

Organization

Computer skills

High call volume management

Education

Associate degree preferred

Job description

**Trustbridge Hospice, a member of Empath Health,** is seeking a compassionate and customer-focused **Admissions Coordinator** to join our team in **West Palm Beach**. This position is **onsite** in a **call center environment.**This **full-time** position works **Thursday through Sunday, 8:00 p.m. – 7:30 a.m.**, supporting the admissions process and ensuring a seamless, empathetic experience for patients and families during one of life’s most meaningful transitions. This role requires **3-4 weeks** of **training, Monday through Friday, 8am-5pm**.Since 1978, Trustbridge Hospice has cared for more than 200,000 South Florida families. As a community-based nonprofit, we provide 24/7 hospice and palliative care, along with caregiver support and bereavement services for families facing serious illness.**What You’ll Do*** Facilitate the conversion of referrals to admissions through completion of the intake process.* Provide exceptional customer service to patients, families, and referral sources with empathy and professionalism.* Communicate effectively with interdisciplinary team members to ensure timely and accurate admissions.* Maintain accurate records and documentation in accordance with organizational policies.* Support a compassionate, patient-centered environment that reflects the mission and values of Trustbridge Hospice.**Why Join Empath Health?*** **Fair, Competitive Pay:** Your work has value, and we reward it.* **Comprehensive Benefits:** Medical, dental, vision, life, and retirement with company match.* **Industry-Leading PTO:** 5+ weeks to rest, recharge, and live your Full Life* **Growth That Lasts:** Advance through education, training, and tuition reimbursement.* **A Mission That Matters:** Join a team built on kindness, compassion, and Full Life Care for All.**What You’ll Need*** **Associate degree preferred.*** **Three (3) years of experience** in healthcare administration or customer service.* Knowledge of **hospice or home health programs** preferred, with willingness to develop clinical understanding.* Ability to handle a **high call volume.*** Strong **communication, organization, and computer skills.**