Care Manager Supervisor - MyCare Ohio, CareSource

Western Reserve Area Agency On Aging; North Olmsted (OH); On-site; USD 80,000 - 81,000; Full time

Benefits offered by this job

Six weeks PTO

Thirteen paid holidays

401K with company match

Paid parking

Medical, Dental, Vision benefits

Job summary

Western Reserve Area Agency on Aging in North Olmsted, OH, seeks a Supervisor to oversee care management teams within the MyCare Ohio program. The role requires licensure as an RN or LSW and a background in home care, geriatrics, or related fields.

Responsibilities include staff supervision, field support, care plan reviews, and quality assurance initiatives. The role emphasizes independent judgment, ethics, and participation in program improvements.

Qualifications

• Must hold an Ohio licensed social worker (LSW) or RN license.
• Five years' experience in home care, geriatrics, or related field.
• At least two years of supervisory or leadership experience.
• Excellent verbal and written communication and interpersonal skills.
• Proficient with Microsoft Windows and basic databases.

Responsibilities

• Supervise care managers and conduct team meetings.
• May accompany care managers on field visits for supervision.
• Facilitate decision making and treatment planning among disciplines.
• Assist with case conferences with other service providers.
• Ensure timely client contacts, home visits, reassessments and disenrollment.
• Review care plans for quality and individualized participant care.

Skills

Leadership

Communication

Team Process

Lifting 20 lbs

Driving

Education

RN or LSW license

Tools

Microsoft Windows

Databases

Job description

Job Details: Job Location: Corporate - North Olmsted, OH 44070, Position Type: Full Time, Education Level: License - RN or LSW, Salary Range: $80,000.00 - $80,001.00 Salary/year, Reports to: Clinical Manager

Dedicate yourself to an Organization and Mission you can be proud of by joining the Western Reserve Area Agency on Aging!

Our Mission

We provide choices for people to live independently in the place they want to call home.

About Us

Western Reserve Area Agency on Aging (WRAAA)is a private non-profit corporation, organized and designated by the State of Ohio to be the planning, coordinating and administrative agency for federal and state aging programs in Cuyahoga, Geauga, Lake, Lorain and Medina Counties. It is one of twelve Area Agencies on Aging (AAAs) in the state organized together with local service provider organizations and the Ohio Department of Aging (ODA) to form the state's public aging services network. The network works together to create opportunities for Ohioan's to receive needed home and community services and supports; and to age successfully in their own homes and communities.

Candidates we love…

• Self-motivated and compassionate Social Workers (LSWs) and Registered Nurses (RNs) looking to be part of a Best-in Class organization
• Team players who are committed to providing superior service to all they serve
• Enthusiastic professionals excited to grow with an organization that values dedication, innovation and collaboration.

What our staff loves about us…

• A generous six-week PTO program and thirteen paid holidays
• A $750.00 investment in professional development through a substantial, annual training funds allotment
• A 401K program with company match
• Paid parking in a covered parking garage
• Medical, Dental, Vision Benefits and so much more…

Position Summary

The MyCare Ohio, CareSource Supervisor oversees a team of care managers, ensuring quality care delivery and adherence to agency standards. Responsibilities include staff supervision, multidisciplinary coordination, care plan review, and support during field visits. The role assists with training, recruitment, and quality assurance initiatives, while also serving as a backup in emergencies. Exercising independent judgment and ethical standards, the Supervisor plays a key role in the effective operation and continuous improvement of care management services.

Job Duties

• Supervise care managers assigned to team, conducting team meetings and conferring with staff regarding care management problems and procedures.
• May accompany care managers on field visits to provide technical assistance and/or to evaluate appropriateness and quality of care management activity.
• Facilitate decision making/treatment planning among disciplines.
• Assist with and/or facilitate case conferences with other formal service providers regarding care planning and implementation issues.
• Ensure that scheduling permits timely completion of all required client contacts, home visits, reassessments and disenrollment.
• Review care treatment plans to ensure quality and individualized plans are in place for program participants
• Use the computer system to conduct and/or review initial assessments and reassessments as needed.
• Provide coverage for supervisor partners when needed
• Function as a backup care manager in emergencies to ensure delivery of care management services.
• Assist in interviewing of potential assessors, care managers, and case aides.
• Participate in management teamwork to address broad clinical issues, team building, and distribution of work load, referral, and quality assurance issues.
• Provide input and problem solving related to program operations and possible procedural changes.
• Assist in current and retrospective audits of care manager cases
• Assist in development and implementation of training and orientation of care managers and other staff as required.
• Assist in the planning and development of in-service programs and training.
• Perform other related duties as assigned by the Clinical Manager or Director.
• Abide by licensure Code of Ethics.
• This position's primary duty is to perform work directly related to the successful operation of the Agency. Accordingly, the employee must exercise discretion and independent judgement with respect to matters of significance.
• All staff have the responsibility and authority to propose ways to improve quality and to fully participate in quality improvement efforts.

Qualifications

• Must be currently licensed as a social worker by the State of Ohio Counselor and Social Worker Board or licensed as a Registered Nurse by the Ohio Board of Nursing.
• Five (5) years prior experience in home care for the elderly, home health care, medical social work, geriatrics/gerontology, or a related field.
• At least two years supervisory or similar leadership experience.
• Experience with team process, assessments, and case work preferred.
• Excellent verbal and written communication and interpersonal skills are essential.
• Must know basic Microsoft Windows applications.
• Ability to use and be trained in multiple databases
• Ability to use and transport a laptop computer and case, therefore must be able to lift/carry a minimum of twenty (20) pounds.
• Ability to ambulate enough to access private homes/locations which may not be readily accessible.
• Must have a car available during working hours, as well as the ability to legally drive a car.

Physical Requirements

• May sit, stand, stoop, bend, and ambulate intermittently during the day.
• May need to sit or stand for extended periods.
• See in the normal visual range with or without correction.
• Hear in the normal audio visual range without correction.
• Finger dexterity to operate office equipment required.
• Ability to communicate in face to face, phone, email, and other communications.
• Ability to lift 20 pounds.

The Agency is committed to providing equal employment and advancement opportunities to all. Employment decisions are made based on each person’s performance, qualifications, and abilities. The Agency does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sex, national origin, age, disability status, health status, genetic information or ancestry, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.

Western Reserve Area Agency on Aging’s Equal Employment Opportunity policy covers all aspects of employment practices, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.