Community Resource Consultant

Paycom - ATS; North Olmsted (OH); Hybrid; USD 56,000 - 69,000; Full time

Job summary

Western Reserve Area Agency on Aging is seeking a Community Resource Consultant to assess client needs, inform options, and connect individuals with home and community services across the greater Cuyahoga and surrounding counties. The role requires licensure as an RN or LSW and involves field visits, telecommuting, and coordination with caregivers and providers.

You will educate on program eligibility, document findings in compliant systems, and collaborate with internal teams to improve care

Qualifications

• Current Ohio social work licensure or active RN licensure.
• Experience in home care, geriatrics or medical social work preferred.
• Strong interviewing and documentation skills with attention to timeframes.
• Knowledge of local resources for older adults and effective communication.

Responsibilities

• Conduct face-to-face assessments in community settings to identify needs.
• Educate consumers and caregivers on eligibility for programs.
• Coordinate with healthcare providers and service systems to meet needs.
• Provide options and referrals when Medicaid Waiver is not pursued.
• Document assessments in policy-compliant software systems.
• Collaborate with internal staff and external stakeholders to improve outcomes.
• Advocate for clients when safety or risk issues arise.
• Participate in LEAN projects and training; may cover other duties as assigned.

Skills

Verbal & written interviewing

Assessment skills

Interpersonal & communication

Microsoft Office

Education

Licensed Social Worker (LSW)

Registered Nurse (RN)

Tools

Microsoft Office

Ohio Department of Aging systems

Job description

Job Details: Job Location: Corporate - North Olmsted, OH 44070, Position Type: Full Time, Education Level: License - RN or LSW, Salary Range: $62,712.00 Salary/year, Reports to: ADRC Supervisor

FLSA Status: Non-exempt

Dedicate yourself to an Organization and Mission you can be proud of by joining the Western Reserve Area Agency on Aging!

Our Mission:

We provide choices for people to live independently in the place they want to call home.

About Us:

Western Reserve Area Agency on Aging (WRAAA) is a private non-profit corporation, organized and designated by the State of Ohio to be the planning, coordinating and administrative agency for federal and state aging programs in Cuyahoga, Geauga, Lake, Lorain and Medina Counties. It is one of twelve Area Agencies on Aging (AAAs) in the state organized together with local service provider organizations and the Ohio Department of Aging (ODA) to form the state's public aging services network. The network works together to create opportunities for older Ohioan's to receive needed home and community services and supports; and to age successfully in their own homes and communities.

Position Overview:

The role of Community Resource Consultant is to initiate the process of evaluating the individual/consumer needs and providing information regarding available options.

Job Duties:

• Complete face to face assessments (all types) in the community with Consumer (and caregiver/contact) to identify unmet needs, determine level of care, and identify health and safety risks or concerns.
• Educate consumers, caregivers and stakeholders regarding eligibility of WRAAA administered programs.
• Communicate and collaborate with caregivers, healthcare and service providers, and any other formal and informal systems to accurately determine and meet the individual’s needs.
• Provide options and referrals to meet individual’s needs if not pursuing Medicaid Waiver.
• Document in appropriate software system according to policies and quality compliance standards.
• Work cooperatively and constructively with internal WRAAA staff, and with formal and informal systems.
• Advocate on client’s behalf particularly if there is a health and safety issue or if client is at risk for institutionalization.
• Collaborate and participate in department and agency initiatives for the purpose of improving quality, efficiency, and positive stakeholder interactions.
• Complete assessments during core business hours and occasionally early evening or weekend hours as needed to meet the needs of the community.
• Adhere to minimum capacity requirements. It is the sole responsibility of the CRC to meet productivity standards.
• Participate in training, meetings, best practice committees and LEAN projects.
• May be asked to provide assistance and back-up to other units within the department and/or other duties as assigned

Qualifications:

• Current licensure as a social worker by the State of Ohio Counselor and Social Work Board, or as a Registered Nurse with the Ohio Board of Nursing.
• Two years of experience in home care, geriatrics, home health care, medical social work, or other substitute as approved by the Ohio Department of Aging.
• Knowledge of major chronic illnesses, disease processes, normal aging, and basic knowledge of medical terminology.
• Excellent verbal and written interviewing and assessment skills.
• Knowledge of local resources for older adults.
• Excellent interpersonal and communication skills to represent our agency in a professional manner and to maintain good working relationships within our agency as well as all external entities and stakeholders.
• Intermediate computer skills including Microsoft Office applications.
• Ability to complete job duties by telecommunication from home and field.
• Ability to record information in an accurate, timely manner and meet each program’s time frames.
• Ability to use and will be trained in the Ohio Department of Aging and Ohio Department of Medicaid documentation systems.
• Ability to use and transport a laptop computer and case, therefore must be able to lift/carry a minimum of twenty (20) pounds.
• Ability to ambulate enough to access private homes/locations which may not be readily accessible.
• Must have a car available during working hours, as well as the ability to legally drive a car.

The Agency is committed to providing equal employment and advancement opportunities to all. Employment decisions are made based on each person’s performance, qualifications, and abilities. The Agency does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sex, national origin, age, disability status, health status, genetic information or ancestry, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.

Western Reserve Area Agency on Aging’s Equal Employment Opportunity policy covers all aspects of employment practices, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.