Care Manager Supervisor - MyCare Ohio, CareSource

Western-Reserve-Area-Agency-On-Aging; North Olmsted (OH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Six weeks PTO + 13 holidays

401K with company match

Paid parking

Job summary

Western Reserve Area Agency on Aging is seeking a Care/Clinical Supervisor to lead a team of care managers delivering high-quality, person-centered services for seniors. You will supervise, train, and coordinate multidisciplinary care, supporting field visits and program quality.

The role requires an Ohio-licensed social worker or an Ohio-licensed RN, with at least five years in elder care and two years in supervision. A laptop and case management systems are used regularly.

Qualifications

• Must be licensed as a social worker in Ohio or licensed as a registered nurse in Ohio.
• Minimum 5 years' experience in home care, geriatric care, or related field.
• Two years of supervisory or leadership experience preferred.

Responsibilities

• Supervise care managers and conduct team meetings.
• Provide guidance during field visits and care planning discussions.
• Assist with staff training, recruitment, and quality assurance initiatives.
• Ensure timely client contacts and assessments are completed.
• Support scheduling, audits, and documentation processes.

Skills

Supervisory experience

Team leadership

Communication skills

Microsoft Windows

Laptop use

Case management software

Education

Licensed Social Worker (OH)

Licensed Registered Nurse (OH)

Tools

Case management databases

Database systems

Job description

Reports to: Clinical ManagerFLSA Status: ExemptDedicate yourself to an Organization and Mission you can be proud of by joining the Western Reserve Area Agency on Aging!Our Mission:We provide choices for people to live independently in the place they want to call home.About Us:Western Reserve Area Agency on Aging (WRAAA) is a private non-profit corporation, organized and designated by the State of Ohio to be the planning, coordinating and administrative agency for federal and state aging programs in Cuyahoga, Geauga, Lake, Lorain and Medina Counties. It is one of twelve Area Agencies on Aging (AAAs) in the state organized together with local service provider organizations and the Ohio Department of Aging (ODA) to form the state's public aging services network. The network works together to create opportunities for Ohioan's to receive needed home and community services and supports; and to age successfully in their own homes and communities.Candidates we love…Self-motivated and compassionate Social Workers (LSWs) and Registered Nurses (RNs) looking to be part of a Best-in Class organizationTeam players who are committed to providing superior service to all they serveEnthusiastic professionals excited to grow with an organization that values dedication, innovation and collaboration.What our staff loves about us…A generous six-week PTO program and thirteen paid holidaysA $750.00 investment in professional development through a substantial, annual training funds allotmentA 401K program with company matchPaid parking in a covered parking garageMedical, Dental, Vision Benefits and so much more…Position Summary: The MyCare Ohio, CareSource Supervisor oversees a team of care managers, ensuring quality care delivery and adherence to agency standards. Responsibilities include staff supervision, multidisciplinary coordination, care plan review, and support during field visits. The role assists with training, recruitment, and quality assurance initiatives, while also serving as a backup in emergencies. Exercising independent judgment and ethical standards, the Supervisor plays a key role in the effective operation and continuous improvement of care management services.Job Duties:Supervise care managers assigned to team, conducting team meetings and conferring with staff regarding care management problems and procedures.May accompany care managers on field visits to provide technical assistance and/or to evaluate appropriateness and quality of care management activity.Facilitate decision making/treatment planning among disciplines.Assist with and/or facilitate case conferences with other formal service providers regarding care planning and implementation issues.Ensure that scheduling permits timely completion of all required client contacts, home visits, reassessments and disenrollment.Review care treatment plans to ensure quality and individualized plans are in place for program participantsUse the computer system to conduct and/or review initial assessments and reassessments as needed.Provide coverage for supervisor partners when neededFunction as a backup care manager in emergencies to ensure delivery of care management services.Assist in interviewing of potential assessors, care managers, and case aides.Participate in management teamwork to address broad clinical issues, team building, and distribution of work load, referral, and quality assurance issues.Provide input and problem solving related to program operations and possible procedural changes.Assist in current and retrospective audits of care manager casesAssist in development and implementation of training and orientation of care managers and other staff as required.Assist in the planning and development of in-service programs and training.Perform other related duties as assigned by the Clinical Manager or Director.Abide by licensure Code of Ethics.This position's primary duty is to perform work directly related to the successful operation of the Agency. Accordingly, the employee must exercise discretion and independent judgment with respect to matters of significance.All staff have the responsibility and authority to propose ways to improve quality and to fully participate in quality improvement efforts.Must be currently licensed as a social worker by the State of Ohio Counselor and Social Worker Board or licensed as a Registered Nurse by the Ohio Board of Nursing.Five (5) years prior experience in home care for the elderly, home health care, medical social work, geriatrics/gerontology, or a related field.At least two years supervisory or similar leadership experience.Experience with team process, assessments, and case work preferred.Excellent verbal and written communication and interpersonal skills are essential.Must know basic Microsoft Windows applications.Ability to use and be trained in multiple databasesAbility to use and transport a laptop computer and case, therefore must be able to lift/carry a minimum of twenty (20) pounds.Ability to ambulate enough to access private homes/locations which may not be readily accessible.Must have a car available during working hours, as well as the ability to legally drive a car.Physical Requirements:May sit, stand, stoop, bend, and ambulate intermittently during the day.May need to sit or stand for extended periods.See in the normal visual range with or without correction.Hear in the normal audio visual range without correction.Finger dexterity to operate office equipment required.Ability to communicate in face to face, phone, email, and other communications.Ability to lift 20 pounds.If you are interested in joining our team of professionals, please complete the application and upload your resume and a cover letter. We look forward to hearing from you!The Agency is committed to providing equal employment and advancement opportunities to all. Employment decisions are made based on each person’s performance, qualifications, and abilities. The Agency does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sex, national origin, age, disability status, health status, genetic information or ancestry, protected veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.Western Reserve Area Agency on Aging’s Equal Employment Opportunity policy covers all aspects of employment practices, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.