Care Manager: Community Care & Case Coordination

NextStep Care; Tyrone (GA); On-site; USD 40,000 - 64,000; Full time

Job summary

NextStep Care, a Georgia-based non-profit organization, is seeking a dedicated Case Manager to liaison between members and home and community-based service providers. You will educate families, collaborate with healthcare teams, and monitor care plans through regular visits and calls.

The role emphasizes empathy, advocacy, and organizational skills to maintain high-quality care and timely documentation in a supportive, mission-driven environment.

Qualifications

• Bachelor’s degree in social work or related human services field with 2 years of work experience.
• Experience in social work, home and community-based services, healthcare or geriatrics preferred.

Responsibilities

• Acts as a liaison between members and home and community-based service providers to facilitate quality and cost-effective care.
• Provides education and support to members and their families regarding community resources and services.
• Develops effective relationships with primary care providers, HCBS, and families.
• Maintains regular communication with members through calls and home visits to monitor wellbeing.
• Records and documents interventions and member information accurately.
• Collaborates with internal teams to ensure continuity of care.
• Addresses care plan variances and barriers to medical care.
• Participates in after-hours on-call rotation as assigned.
• Supports training and onboarding of new team members.
• Engages in community outreach per Quarterly Outreach plan.

Skills

Communication

Empathy

Resourcefulness

Collaboration

Problem Solving

Organization

Cultural Competence

Advocacy

Ethics & Law

Education

Bachelor's in Social Work

Tools

MS Outlook

MS Excel

MS Word

Job description

NextStep Care, a Georgia-based non-profit organization, is seeking a dedicated Case Manager to liaison between members and home and community-based service providers. You will educate families, collaborate with healthcare teams, and monitor care plans through regular visits and calls.

The role emphasizes empathy, advocacy, and organizational skills to maintain high-quality care and timely documentation in a supportive, mission-driven environment.