Care Manager/Care Navigator

Master•Care, Inc.; Watsonville (CA); Hybrid; USD 60,000 - 72,000; Full time

Benefits offered by this job

Starting pay $30/hour

Incentives

Health, dental, vision, life, 401K, &

Mileage reimbursement

Job summary

Master•Care, Inc. seeks a Care Navigator to deliver non-clinical care management under the Master•Care Plan, addressing physical, behavioral, social, environmental, and financial well-being. The role supports patients in person and remotely within the assigned California region.

The Navigator builds provider relationships, conducts comprehensive assessments, and develops care plans to meet each patient’s goals and needs.

Qualifications

• Bachelor’s degree in healthcare-related field or equivalent experience.
• 3+ years in marketing and/or social services in healthcare or senior services.
• Knowledge of clinical and non-clinical services for elderly populations.
• Ability to perform physical tasks: sit/stand, stairs, lift 10 lbs.
• Willingness to travel Monterey, San Benito, Santa Clara, Santa Cruz counties.

Responsibilities

• Serve as primary contact with local medical and nonmedical providers.
• Develop relationships, outreach, and program education to achieve goals.
• Create referral networks to reach company objectives.
• Assist in development of local resources and provider relations.
• Conduct Comprehensive Assessments for ECM and CS patients.
• Develop and execute the Master Care Plan for ECM/CS patients.
• Honor patients’ goals and coordinate to improve well-being.
• Perform in-home or facility assessments as needed.
• Be sensitive to patients’ values, beliefs, and perspectives.
• Provide holistic, non-clinical care management.
• Ensure smooth communication and patient transfers.

Skills

Professional communication

Compassionate demeanor

Leadership

Team player

Problem solving

Trainer

Written & verbal skills

Customer service

Networking

Technology proficiency

Organization

Education

Bachelor’s degree

3+ years healthcare experience

Tools

None

Job description

Use your Experience to Truly Make a Difference! Join the Master•Care team as a Care Navigator!

Master•Care, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s new CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few services we provide.

POSITION SUMMARY: A Master•Care Care Navigator provides Care Management to patients in a non-clinical setting according to the “Master•Care Plan.” The Master•Care Plan is a comprehensive roadmap that incorporates the physical, behavioral, social, environmental, and financial well-being of our patients.

This position requires the ability to serve patients in person and remotely within the assigned region

Duties and Responsibilities

• Primary contact with local medical and nonmedical providers
• Develop and foster solid professional relationships, conduct provider outreach, program education (“in-services”), and promotion to achieve Company goals
• Develop referral relationships and placement providers to reach Company objectives
• Assists in the development and provider relations of local resources.
• Conducts Comprehensive Assessments of assigned Enhanced Care Management (ECM) and Community Supports (CS) patients
• Develops and executes the Master Care Plan for assigned ECM and CS patients
• Respects and understands the assigned ECM and CS patient’s goals and wishes, and whenever possible, implements these goals and wishes to improve overall health and well-being
• Conducts In-home or Facility Assessments as necessary or required
• Develops awareness of and remains sensitive to patient’s, and patient’s families’ values, beliefs, and perspectives
• Provides person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person
• Is responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient transfers

Skills and Specifications

• Communicates professionally and effectively with patients, families, providers, and team members.
• Maintains a compassionate and professional demeanor
• Exhibits and embodies excellent leadership qualities
• Is an active and devoted team player
• Anticipates obstacles and challenges, proactively providing innovative solutions
• Is an effective trainer
• Possesses excellent oral and written communication skills
• Exhibits exceptional customer service skills
• Builds strong relationships and networks
• Is proficient with technology
• Is punctual, organized, and efficient

Education and Qualifications

• Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care
• Three or more years of marketing and/or social services in healthcare, community-based senior services, senior living, or a similar environment
• Knowledge of and experience with both clinical and non-clinical services for elderly populations
• The ability to perform the physical demands of this position include:
  • Sit and/or stand for long periods
  • Navigate stairs, bend, and reach
  • Lift, push, or pull a minimum of 10 lbs.
• Ability to travel throughout assigned territory as required: Monterey County, San Benito County, Santa Clara County, and Santa Cruz County

Benefits

• Starting Pay: $30 per hour
• Incentives
• Medical, Dental, Vision, Life, 401K, and PTO
• All business mileage and expenses are reimbursed