Care Manager/ Care Navigator

Master•Care, Inc.; Sacramento (CA); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, 401K

PTO

Incentives

Mileage reimbursement

Job summary

Master•Care, Inc. is looking for a Care Navigator in Sacramento, California. This role focuses on Care Management for patients in a non-clinical setting, involving relationship building with local providers and developing comprehensive care plans. Candidates should have a bachelor’s degree or equivalent experience in healthcare or social services, along with three years of relevant experience. Benefits include a starting pay of $25-28 per hour, medical coverage, and reimbursement for business mileage.

Qualifications

• Bachelor’s degree or equivalent experience in marketing, discharge planning, or social work with emphasis in healthcare.
• Three or more years of experience in marketing or social services in healthcare or community-based senior services.
• Knowledge of clinical and non-clinical services for elderly populations.

Responsibilities

• Act as the primary contact with local providers.
• Develop professional relationships and conduct outreach and education.
• Conduct comprehensive assessments of patients.
• Create and execute the Master Care Plan for patients.
• Provide person-centered care management.

Skills

Effective communication with patients

Compassionate demeanor

Leadership qualities

Team player

Problem-solving skills

Training ability

Oral and written communication

Customer service

Relationship building

Proficiency with technology

Organizational skills

Education

Bachelor's degree or equivalent experience in healthcare

Job description

Use your Experience to Truly Make a Difference! Join the Master-Care team as a Care Navigator!

Master-Care, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s new CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few services we provide.

POSITION SUMMARY

A Master-Care Care Navigator provides Care Management to patients in a non-clinical setting according to the “Master-Care Plan.” The Master-Care Plan is a comprehensive roadmap that incorporates the physical, behavioral, social, environmental, and financial well-being of our patients.

This position requires the ability to serve patients in person and remotely within the assigned region.

DUTIES AND RESPONSIBILITIES

• Primary contact with local medical and nonmedical providers
• Develop and foster solid professional relationships, conduct provider outreach, program education (in-services), and promotion to achieve company goals
• Develop referral relationships and placement providers to reach company objectives
• Assist in the development and provider relations of local resources
• Conduct comprehensive assessments of assigned Enhanced Care Management (ECM) and Community Supports (CS) patients
• Develop and execute the Master Care Plan for assigned ECM and CS patients
• Respect and understand assigned ECM and CS patients’ goals and wishes, and whenever possible, implement these goals and wishes to improve overall health and well-being
• Conduct in-home or facility assessments as necessary or required
• Develop awareness of and remain sensitive to patients and patients’ families’ values, beliefs, and perspectives
• Provide person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person
• Be responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient transfers

SKILLS AND SPECIFICATIONS

• Communicate professionally and effectively with patients, families, providers, and team members
• Maintain a compassionate and professional demeanor
• Exhibit and embody excellent leadership qualities
• Be an active and devoted team player
• Anticipate obstacles and challenges, proactively providing innovative solutions
• Be an effective trainer
• Possess excellent oral and written communication skills
• Exhibit exceptional customer service skills
• Build strong relationships and networks
• Be proficient with technology
• Be punctual, organized, and efficient

EDUCATION AND QUALIFICATIONS

• Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care
• Three or more years of marketing and/or social services in healthcare, community-based senior services, senior living, or a similar environment
• Knowledge of and experience with both clinical and non-clinical services for elderly populations
• Ability to perform the physical demands of this position, including: sit and/or stand for long periods; navigate stairs, bend, and reach; lift, push, or pull a minimum of 10 lbs; travel throughout assigned territory as required (Sacramento County)

BENEFITS

• Starting Pay: $25-28 per hour
• Incentives
• Medical, Dental, Vision, Life, 401K, and PTO
• All business mileage and expenses are reimbursed