Care Manager/Care Navigator

Master•Care, Inc.; Chico (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Starting pay: $25-28 per hour

Incentives

Medical, Dental, Vision, Life, 401K, &

Job summary

MasterCare, Inc. seeks a Care Navigator to provide non-clinical care management across the assigned region, integrating medical, social, and environmental needs into a coordinated plan.

You will work with local providers, assess needs, coordinate services, and travel within Chico and surrounding counties as needed; remote options available.

Qualifications

• Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work.
• Three or more years in marketing and/or social services in healthcare or related field.
• Knowledge of clinical and non-clinical services for elderly populations.
• Ability to travel across assigned counties within the region.

Responsibilities

• Act as primary contact with local medical and nonmedical providers.
• Develop provider relationships and conduct outreach and in-services.
• Develop referral relationships to achieve company objectives.
• Prepare Comprehensive Assessments for ECM and CS patients.
• Develop and execute the Master Care Plan for ECM/CS patients.
• Coordinate in-home or facility assessments as needed.
• Ensure patient goals are respected and implemented where possible.
• Coordinate seamless communication and patient transfers.

Skills

Professional communication

Leadership

Team collaboration

Problem solving

Customer service

Technology proficiency

Time management

Education

Bachelor's degree or equivalent in marketing/discharge planning/social work

Tools

CRM software

Job description

Use your Experience to Truly Make a Difference! Join the MasterCare team as a Care Navigator!

MasterCare, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s new CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few services we provide.

POSITION SUMMARY:

A MasterCare Care Navigator provides Care Management to patients in a non-clinical setting according to the “MasterCare Plan.” The MasterCare Plan is a comprehensive roadmap that incorporates the physical, behavioral, social, environmental, and financial well-being of our patients.

This position requires the ability to serve patients in person and remotely within the assigned region

Duties and Responsibilities

• Primary contact with local medical and nonmedical providers
• Develop and foster solid professional relationships, conduct provider outreach, program education (“in-services”), and promotion to achieve Company goals
• Develop referral relationships and placement providers to reach Company objectives
• Assists in the development and provider relations of local resources.
• Conducts Comprehensive Assessments of assigned Enhanced Care Management (ECM) and Community Supports (CS) patients
• Develops and executes the Master Care Plan for assigned ECM and CS patients
• Respects and understands the assigned ECM and CS patient’s goals and wishes, and whenever possible, implements these goals and wishes to improve overall health and well-being
• Conducts In-home or Facility Assessments as necessary or required
• Develops awareness of and remains sensitive to patient’s, and patient’s families’ values, beliefs, and perspectives
• Provides person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person
• Is responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient transfers

Skills and Specifications:

• Communicates professionally and effectively with patients, families, providers, and team members.
• Maintains a compassionate and professional demeanor
• Exhibits and embodies excellent leadership qualities
• Is an active and devoted team player
• Anticipates obstacles and challenges, proactively providing innovative solutions
• Is an effective trainer
• Possesses excellent oral and written communication skills
• Exhibits exceptional customer service skills
• Builds strong relationships and networks
• Is proficient with technology
• Is punctual, organized, and efficient

Education and Qualifications:

• Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care
• Three or more years of marketing and/or social services in healthcare, community-based senior services, senior living, or a similar environment
• Knowledge of and experience with both clinical and non-clinical services for elderly populations
• The ability to perform the physical demands of this position include:
• Sit and/or stand for long periods
• Navigate stairs, bend, and reach
• Lift, push, or pull a minimum of 10 lbs.
• Ability to travel throughout assigned territory as required: Butte County, Colusa County, Glenn County, Shasta County, Sierra County, Sutter County, Tehama County, and Yuba County

Benefits

• Starting Pay: $25-28 per hour
• Incentives
• Medical, Dental, Vision, Life, 401K, and PTO
• All business mileage and expenses are reimbursed