Care Manager/ Care Navigator

Master•Care, Inc.; Chico (CA); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

PTO

Job summary

MasterCare, Inc. is expanding its team with a Care Navigator to provide non-clinical care management under the MasterCare Plan. You will engage patients in person and remotely, coordinating with providers and social resources to address holistic needs.

The role emphasizes building relationships, conducting comprehensive assessments, and developing tailored care plans for Enhanced Care Management and Housing Navigation within California. Travel across assigned territory is required.

Qualifications

• Bachelor’s degree or equivalent in healthcare-related fields.
• 3+ years in healthcare marketing or social services.
• Experience with elderly care services and housing options.

Responsibilities

• Be primary contact with local medical and nonmedical providers.
• Develop and foster professional relationships; conduct outreach and education.
• Develop referrals and placement networks to reach company goals.
• Assist in provider relations and local resource development.
• Conduct comprehensive assessments for ECM and CS patients.
• Develop and execute the Master Care Plan for patients.
• Respect patient goals and coordinate care to improve health.

Skills

Communicates professionally

Compassionate demeanor

Leadership qualities

Team player

Problem solving

Oral and written communication

Customer service

Relationship building

Technology proficiency

Organization

Education

Bachelor’s degree or equivalent experience in healthcare/ social work

Three+ years in marketing/social services in healthcare

Knowledge of clinical and non-clinical services for elderly

Job description

Use your Experience to Truly Make a Difference! Join the MasterCare team as a Care Navigator!

MasterCare, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s new CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few services we provide.

POSITION SUMMARY

A MasterCare Care Navigator provides Care Management to patients in a non-clinical setting according to the "MasterCare Plan." The MasterCare Plan is a comprehensive roadmap that incorporates the physical, behavioral, social, environmental, and financial well-being of our patients.

This position requires the ability to serve patients in person and remotely within the assigned region

Duties and Responsibilities

• Primary contact with local medical and nonmedical providers
• Develop and foster solid professional relationships, conduct provider outreach, program education ("in-services"), and promotion to achieve Company goals
• Develop referral relationships and placement providers to reach Company objectives
• Assists in the development and provider relations of local resources.
• Conducts Comprehensive Assessments of assigned Enhanced Care Management (ECM) and Community Supports (CS) patients
• Develops and executes the Master Care Plan for assigned ECM and CS patients
• Respects and understands the assigned ECM and CS patient’s goals and wishes, and whenever possible, implements these goals and wishes to improve overall health and well-being
• Conducts In-home or Facility Assessments as necessary or required
• Develops awareness of and remains sensitive to patient’s, and patient’s families’ values, beliefs, and perspectives
• Provides person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person
• Is responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient transfers

Skills and Specifications

• Communicates professionally and effectively with patients, families, providers, and team members.
• Maintains a compassionate and professional demeanor
• Exhibits and embodies excellent leadership qualities
• Is an active and devoted team player
• Anticipates obstacles and challenges, proactively providing innovative solutions
• Is an effective trainer
• Possesses excellent oral and written communication skills
• Exhibits exceptional customer service skills
• Builds strong relationships and networks
• Is proficient with technology
• Is punctual, organized, and efficient

Education and Qualifications

• Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care
• Three or more years of marketing and/or social services in healthcare, community-based senior services, senior living, or a similar environment
• Knowledge of and experience with both clinical and non-clinical services for elderly populations
• The ability to perform the physical demands of this position include:
• Sit and/or stand for long periods
• Navigate stairs, bend, and reach
• Lift, push, or pull a minimum of 10 lbs.
• Ability to travel throughout assigned territory as required: Butte, Yuba, Sutter, Colusa, Glenn, Tehama, Plumas Counties

Benefits

• StartingPay: $25-28 per hour

Incentives

• Medical, Dental, Vision, Life, 401K, and PTO
• All business mileage and expenses are reimbursed