Care Manager/ Care Navigator

Master•Care, Inc.; Stockton (CA); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401K

PTO

Mileage reimbursement

Job summary

Master Care, Inc. is hiring a Care Navigator to provide non-clinical care management under the Master Care Plan. The role involves in-person and remote service within the assigned region, coordinating with medical and non-medical providers to support ECM and CS patients.

You will conduct comprehensive assessments, develop care plans, and ensure patient goals are incorporated into care delivery, while maintaining strong stakeholder relationships and effective communication.

Qualifications

• Bachelor’s degree or equivalent in healthcare/social work or related field.
• 3+ years in marketing and/or social services in healthcare or senior services.
• Knowledge of clinical and non-clinical services for elderly populations.

Responsibilities

• Primary contact with local medical and nonmedical providers.
• Develop and foster professional relationships and provider outreach.
• Develop referral relationships to reach company objectives.
• Conduct Comprehensive Assessments of ECM and CS patients.
• Develops and executes the Master Care Plan for ECM and CS patients.
• Coordinate in-home or facility assessments as required.
• Ensure patient goals are respected and integrated into care plans.
• Provide person-centered care coordination in non-clinical settings.

Skills

Professional communication

Compassionate demeanor

Leadership

Team player

Problem solving

Trainer

Oral and written communication

Customer service

Relationship building

Tech proficiency

Punctuality & organization

Education

Bachelor’s degree or equivalent in healthcare/social work

3+ years in healthcare marketing or social services

Job description

Use your Experience to Truly Make a Difference! Join the Master Care team as a Care Navigator!

Master Care, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s new CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few services we provide.

POSITION SUMMARY: A Master Care Care Navigator provides Care Management to patients in a non-clinical setting according to the “Master Care Plan.” The Master Care Plan is a comprehensive roadmap that incorporates the physical, behavioral, social, environmental, and financial well-being of our patients.

This position requires the ability to serve patients in person and remotely within the assigned region.

Duties and Responsibilities

• Primary contact with local medical and nonmedical providers
• Develop and foster solid professional relationships, conduct provider outreach, program education (“in-services”), and promotion to achieve Company goals
• Develop referral relationships and placement providers to reach Company objectives
• Assists in the development and provider relations of local resources.
• Conducts Comprehensive Assessments of assigned Enhanced Care Management (ECM) and Community Supports (CS) patients
• Develops and executes the Master Care Plan for assigned ECM and CS patients
• Respects and understands the assigned ECM and CS patient’s goals and wishes, and whenever possible, implements these goals and wishes to improve overall health and well-being
• Conducts In-home or Facility Assessments as necessary or required
• Develops awareness of and remains sensitive to patient’s, and patient’s families’ values, beliefs, and perspectives
• Provides person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person
• Is responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient transfers

Skills and Specifications:

• Communicates professionally and effectively with patients, families, providers, and team members.
• Maintains a compassionate and professional demeanor
• Exhibits and embodies excellent leadership qualities
• Is an active and devoted team player
• Anticipates obstacles and challenges, proactively providing innovative solutions
• Is an effective trainer
• Possesses excellent oral and written communication skills
• Exhibits exceptional customer service skills
• Builds strong relationships and networks
• Is proficient with technology
• Is punctual, organized, and efficient

Education and Qualifications:

• Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care
• Three or more years of marketing and/or social services in healthcare, community-based senior services, senior living, or a similar environment
• Knowledge of and experience with both clinical and non-clinical services for elderly populations
• The ability to perform the physical demands of this position include:

Physical Demands

• Sit and/or stand for long periods
• Navigate stairs, bend, and reach
• Lift, push, or pull a minimum of 10 lbs.
• Ability to travel throughout assigned territory as required: San Joaquin County Area

Benefits

• StartingPay: $25-28 per hour
• Incentives
• Medical, Dental, Vision, Life, 401K, and PTO
• All business mileage and expenses are reimbursed