Care Manager/Care Navigator

Master•Care, Inc.; Placerville (CA); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Starting Pay: $25-28 per hour

Incentives

Medical, Dental, Vision, Life, 401K, &

PTO

Job summary

MasterCare, Inc. is seeking a Care Navigator to deliver non-clinical care management under the MasterCare Plan in Placerville and surrounding areas. The role combines in-person and remote work to support patients’ physical, behavioral, social, environmental, and financial well-being.

You will build relationships with providers, conduct assessments, develop care plans, and coordinate smooth transfers, while prioritizing person-centered care and practical solutions for seniors and their families.

Qualifications

• Bachelor’s degree or equivalent experience in healthcare-related fields.
• Three+ years in marketing and/or social services in healthcare or senior services.
• Experience with both clinical and non-clinical services for elderly populations.
• Ability to perform physical tasks and travel within Placerville/El Dorado County.

Responsibilities

• Serve as primary contact with local medical and nonmedical providers.
• Develop referral relationships and provider outreach to achieve company goals.
• Develop and execute the Master Care Plan for ECM and CS patients.
• Conduct in-home or facility assessments as required.
• Coordinate patient transfers and ensure seamless communication.
• Deliver person-centered care management in a non-clinical setting.

Skills

Communication skills

Compassionate demeanor

Leadership

Team player

Problem solving

Trainer ability

Customer service

Relationship building

Tech proficiency

Punctual and organized

Education

Bachelor’s degree or equivalent in healthcare-related field

Job description

Use your Experience to Truly Make a Difference! Join the MasterCare team as a Care Navigator!

MasterCare, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s new CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few services we provide.

POSITION SUMMARY:

A MasterCare Care Navigator provides Care Management to patients in a non-clinical setting according to the “MasterCare Plan.” The MasterCare Plan is a comprehensive roadmap that incorporates the physical, behavioral, social, environmental, and financial well-being of our patients.

This position requires the ability to serve patients in person and remotely within the assigned region.

Duties and Responsibilities

• Primary contact with local medical and nonmedical providers
• Develop and foster solid professional relationships, conduct provider outreach, program education (“in-services”), and promotion to achieve Company goals
• Develop referral relationships and placement providers to reach Company objectives
• Assists in the development and provider relations of local resources.
• Conducts Comprehensive Assessments of assigned Enhanced Care Management (ECM) and Community Supports (CS) patients
• Develops and executes the Master Care Plan for assigned ECM and CS patients
• Respects and understands the assigned ECM and CS patient’s goals and wishes, and whenever possible, implements these goals and wishes to improve overall health and well-being
• Conducts In-home or Facility Assessments as necessary or required
• Develops awareness of and remains sensitive to patient’s, and patient’s families’ values, beliefs, and perspectives
• Provides person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person
• Is responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient transfers

Skills and Specifications:

• Communicates professionally and effectively with patients, families, providers, and team members.
• Maintains a compassionate and professional demeanor
• Exhibits and embodies excellent leadership qualities
• Is an active and devoted team player
• Anticipates obstacles and challenges, proactively providing innovative solutions
• Is an effective trainer
• Possesses excellent oral and written communication skills
• Exhibits exceptional customer service skills
• Builds strong relationships and networks
• Is proficient with technology
• Is punctual, organized, and efficient

Education and Qualifications:

• Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care
• Three or more years of marketing and/or social services in healthcare, community-based senior services, senior living, or a similar environment
• Knowledge of and experience with both clinical and non-clinical services for elderly populations
• The ability to perform the physical demands of this position include:
• Sit and/or stand for long periods
• Navigate stairs, bend, and reach
• Lift, push, or pull a minimum of 10 lbs.
• Ability to travel throughout assigned territory as required: Placerville / El Dorado County

Benefits

• Starting Pay: $25-28 per hour
• Incentives
• Medical, Dental, Vision, Life, 401K, and PTO
• All business mileage and expenses are reimbursed