Care Manager/Care Navigator

Master•Care, Inc.; San Jose (CA); Híbrido; USD 34.000 - 49.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Starting pay: $30 per hour

Incentives

Medical, Dental, Vision, Life, 401K, &

PTO

Mileage reimbursement

Descripción de la vacante

MasterCare, Inc. is hiring a Care Navigator to provide non-clinical care management under the MasterCare Plan, addressing physical, behavioral, social, environmental, and financial well-being.

The role includes serving patients in person and remotely across the assigned CA region and coordinating with local providers. Responsibilities cover assessments, care planning, provider relations, and ensuring patient goals are respected while delivering compassionate, client-centered care.

Formación

• Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care
• Three or more years of marketing and/or social services in healthcare, community-based senior services, senior living, or a similar environment
• Knowledge of and experience with both clinical and non-clinical services for elderly populations
• Ability to sit/stand for long periods, navigate stairs, bend, reach, and lift up to 10 lbs
• Willingness to travel throughout Monterey, San Benito, Santa Clara, and Santa Cruz counties

Responsabilidades

• Primary contact with local medical and nonmedical providers
• Develop and foster professional relationships and conduct outreach to achieve company goals
• Develop referral relationships and placement providers to reach company objectives
• Assist in development of local resources and provider relations
• Conduct comprehensive assessments of ECM and CS patients
• Develop and execute the Master Care Plan for ECM and CS patients
• Respect patient goals and implement them to improve health and well-being
• Conduct in-home or facility assessments as necessary
• Demonstrate sensitivity to patient values and perspectives
• Provide person-centered non-clinical care management across health and social needs
• Ensure seamless communication and coordinated patient transfers

Conocimientos

Professional communication

Compassionate demeanor

Leadership

Team player

Problem solving

Trainer

Oral and written communication

Customer service

Relationship building

Tech proficient

Time management

Organization

Educación

Bachelor’s degree or equivalent experience in healthcare related field

Descripción del empleo

Use your Experience to Truly Make a Difference! Join the MasterCare team as a Care Navigator!

MasterCare, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s new CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few services we provide.

POSITION SUMMARY:

A MasterCare Care Navigator provides Care Management to patients in a non-clinical setting according to the “MasterCare Plan.” The MasterCare Plan is a comprehensive roadmap that incorporates the physical, behavioral, social, environmental, and financial well-being of our patients.

This position requires the ability to serve patients in person and remotely within the assigned region

Duties and Responsibilities

• Primary contact with local medical and nonmedical providers
• Develop and foster solid professional relationships, conduct provider outreach, program education (“in-services”), and promotion to achieve Company goals
• Develop referral relationships and placement providers to reach Company objectives
• Assists in the development and provider relations of local resources.
• Conducts Comprehensive Assessments of assigned Enhanced Care Management (ECM) and Community Supports (CS) patients
• Develops and executes the Master Care Plan for assigned ECM and CS patients
• Respects and understands the assigned ECM and CS patient’s goals and wishes, and whenever possible, implements these goals and wishes to improve overall health and well-being
• Conducts In-home or Facility Assessments as necessary or required
• Develops awareness of and remains sensitive to patient’s, and patient’s families’ values, beliefs, and perspectives
• Provides person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person
• Is responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient transfers

Skills and Specifications:

• Communicates professionally and effectively with patients, families, providers, and team members.
• Maintains a compassionate and professional demeanor
• Exhibits and embodies excellent leadership qualities
• Is an active and devoted team player
• Anticipates obstacles and challenges, proactively providing innovative solutions
• Is an effective trainer
• Possesses excellent oral and written communication skills
• Exhibits exceptional customer service skills
• Builds strong relationships and networks
• Is proficient with technology
• Is punctual, organized, and efficient

Education and Qualifications:

• Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care
• Three or more years of marketing and/or social services in healthcare, community-based senior services, senior living, or a similar environment
• Knowledge of and experience with both clinical and non-clinical services for elderly populations
• The ability to perform the physical demands of this position include:
• Sit and/or stand for long periods
• Navigate stairs, bend, and reach
• Lift, push, or pull a minimum of 10 lbs.
• Ability to travel throughout assigned territory as required: Monterey County, San Benito County, Santa Clara County, and Santa Cruz County

Benefits

• Starting Pay: $30 per hour
• Incentives
• Medical, Dental, Vision, Life, 401K, and PTO
• All business mileage and expenses are reimbursed