Care Manager/Care Navigator

Master•Care, Inc.; Los Angeles (CA); Hybrid; USD 85,962,000 - 94,558,000; Full time

Benefits offered by this job

Starting pay: $30-33 per hour

Incentives

Medical, Dental, Vision, Life, 401K, &

PTO

Job summary

MasterCare, Inc. is a Managed Services Organization (MSO) focused on bridging medical and non-medical services under California’s CalAIM program.

The Care Navigator role provides non-clinical care management under the MasterCare Plan, addressing physical, behavioral, social, environmental, and financial well-being. Responsibilities include building provider relationships, conducting comprehensive assessments, and coordinating patient Care Plans across ECM and CS services, with travel within the

Qualifications

• Bachelor’s degree or equivalent in healthcare, geriatric services, social work or related field.
• 3+ years in healthcare marketing or social services environment.
• Knowledge of clinical and non-clinical services for elderly populations.

Responsibilities

• Primary contact with local medical and nonmedical providers.
• Develop referral relationships and provider relations to meet company objectives.
• Develops and implements the MasterCare Plan for ECM and CS patients.
• Conducts comprehensive assessments and home or facility visits as required.
• Ensure patient goals and wishes are reflected in care plans and care coordination.

Skills

Professional communication

Compassion

Leadership

Team player

Problem solving

Training

Communication

Customer service

Networking

Tech savvy

Organization

Education

Bachelor’s degree or equivalent in healthcare/related field

3+ years in healthcare marketing or social services

Elder care knowledge

Job description

Use your Experience to Truly Make a Difference! Join the MasterCare team as a Care Navigator!

MasterCare, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s new CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few services we provide.

POSITION SUMMARY: A MasterCare Care Navigator provides Care Management to patients in a non-clinical setting according to the “MasterCare Plan.” The MasterCare Plan is a comprehensive roadmap that incorporates the physical, behavioral, social, environmental, and financial well-being of our patients.

This position requires the ability to serve patients in person and remotely within the assigned region

Duties and Responsibilities

• Primary contact with local medical and nonmedical providers
• Develop and foster solid professional relationships, conduct provider outreach, program education (“in-services”), and promotion to achieve Company goals
• Develop referral relationships and placement providers to reach Company objectives
• Assists in the development and provider relations of local resources.
• Conducts Comprehensive Assessments of assigned Enhanced Care Management (ECM) and Community Supports (CS) patients
• Develops and executes the Master Care Plan for assigned ECM and CS patients
• Respects and understands the assigned ECM and CS patient’s goals and wishes, and whenever possible, implements these goals and wishes to improve overall health and well-being
• Conducts In-home or Facility Assessments as necessary or required
• Develops awareness of and remains sensitive to patient’s, and patient’s families’ values, beliefs, and perspectives
• Provides person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person
• Is responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient transfers

Skills and Specifications:

• Communicates professionally and effectively with patients, families, providers, and team members.
• Maintains a compassionate and professional demeanor
• Exhibits and embodies excellent leadership qualities
• Is an active and devoted team player
• Anticipates obstacles and challenges, proactively providing innovative solutions
• Is an effective trainer
• Possesses excellent oral and written communication skills
• Exhibits exceptional customer service skills
• Builds strong relationships and networks
• Is proficient with technology
• Is punctual, organized, and efficient

Education and Qualifications:

• Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care
• Three or more years of marketing and/or social services in healthcare, community-based senior services, senior living, or a similar environment
• Knowledge of and experience with both clinical and non-clinical services for elderly populations
• The ability to perform the physical demands of this position include:
• Sit and/or stand for long periods
• Navigate stairs, bend, and reach
• Lift, push, or pull a minimum of 10 lbs.
• Ability to travel throughout assigned territory as required: Los Angeles County

Benefits

• Starting Pay: $30-33 per hour
• Incentives
• Medical, Dental, Vision, Life, 401K, and PTO
• All business mileage and expenses are reimbursed-