Care Manager - ACT New Mexico ALB

RiverValley and Affiliates; Albuquerque (NM); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits (health, dental

Vision

Telehealth

Paid time off + holidays

Retirement plan

Tuition reimbursement + CEUs

Clinical supervision

Mileage reimbursement

NHSC loan repayment eligibility

Job summary

New Mexico Solutions is seeking an ACT Care Manager in Albuquerque, NM to provide person-centered case management and connections to community resources. You will support symptom management, independent living skills, and meaningful community involvement for enrolled participants.

The role requires a Master’s or Bachelor’s in human services (or equivalent experience) with strong communication, coordination, and crisis response abilities. A driver’s license and occasional travel are needed.

Qualifications

• Master’s degree in a human services field or
• Bachelor’s in human services with 1 year relevant experience preferred or
• High School/GED with 3+ years of experience in the target population or
• CPS/CFS certification required or preferred

Responsibilities

• Coordinate comprehensive treatment/service plans in a person-centered way.
• Provide ongoing interventions, education, resource linkage and skills coaching.
• Assist participants with benefits, food/nutrition, housing, transportation.
• Help clients access primary care, dental care and other specialists.
• Organize social and recreational activities to enhance skills and engagement.
• Respond to suicide risk and provide crisis intervention as scheduled.
• Support families in crisis and provide on-call coverage.
• Document services promptly and in compliance with standards.

Skills

Case management

Symptom management

Interpersonal communication

Bilingual English/Spanish

Education

Master’s Degree in human services

Bachelor’s Degree in human services

High School Diploma or GED

Certified Peer Specialist (CPS) or Certified Family Specialist (CFS)

Job description

Job Details

Job Location: Albuquerque, NM 87102

Position Type: Full Time

Education Level: High School/GED

Salary Range: $21.53 - $25.99

Hourly Travel Percentage: Frequent

Job Shift: Day

The ACT Care Manager will work under the supervision of the Team Leader/Program Manager. This position will focus on provision of person-centered service activities designed to increase symptom management, independent living skills, and positive community involvement for enrolled participants.

Why Choose New Mexico Solutions?

New Mexico Solutions is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact.

We offer:

• Competitive pay
• Comprehensive benefits (health, dental, vision, Telehealth)
• Paid time off + 9 holidays
• Retirement plan options
• Tuition reimbursement + free CEUs
• Clinical supervision
• Wellness & employee assistance programs
• Mileage reimbursement for work related travel
• Public Service Loan Forgiveness (PSLF) - eligible employer
• Eligible clinical positions may qualify for the National Health Service Corps (NHSC) Loan Repayment Program

Essential Functions:

Provision of Case Management Services:

• Assisting in the development of and functioning as the coordinator of the comprehensive treatment/service plan in a manner that is person-centered and meets both agency and regulatory expectations.
• Providing ongoing interventions, education, resource linkage and skills coaching in individual or group format related to symptom management, independent living, community activity, interpersonal interaction and socialization, and daily living skills.
• Assisting individuals in accessing resources and education related to basic needs such as benefits, food/nutritional support, financial support/education, transportation, and stable housing.
• Assists and supports Participants to have and effectively use a primary care physician, dentist, and other specialists as required.
• Organizes and leads individual and group social and recreational activities to structure enrolled participants’ time, increase social experiences, and provide opportunities to practice social skills
• Demonstrating the ability to recognize and assess suicide potential and risk, and provide appropriate responses to the situation.
• Supporting individuals served and their families in crisis situations.
• Provides on-call crisis intervention as scheduled.
• Plans, structures, and prompts social and leisure-time activities on evenings, weekends, and holidays as assigned.

Service Team Approach:

• Demonstrating the ability to recognize and identify symptoms of mental illness and substance use.
• Participating as a member of a multi-disciplinary team approach to treatment and recovery.
• Coordinating with both internal and external providers regarding service provision.

Outreach, Engagement, Follow-Up:

• Providing comprehensive outreach and follow up to all assigned individuals including contact attempts over the phone, in-person, in the home etc.
• Demonstrating the ability to engage and develop rapport with individuals presenting with a variety of symptoms/presentations.

Cultural Competence and Diversity:

• Providing services that are person-centered.
• Providing services that are culturally relevant.
• Providing a non-judgmental, open, and welcoming approach to diverse populations.

Documentation:

• Documenting all services provided within expected time frames.
• Documenting all services provided in a manner that meets service definitions, regulatory standards, and agency expectations.
• Documenting all services provided in a manner that is person-centered and meets quality improvement goals.

Efficiency and Productivity:

• Demonstrating excellent organizational skills.
• Demonstrating effective use of time management techniques.
• Demonstrating the use of effective engagement skills.
• Consistently meeting established productivity standards.

Staff Development Activities:

• Participating in and completing all required trainings in an accurate and timely manner.
• Identifying and requesting training or skill enhancement opportunities.
• Engaging in cross-training activities with other team members.
• Attending and participating in supervision sessions and demonstrating the ability to apply supervisory recommendations to work performance.

Other:

• Completes other administrative support duties and special projects as developed and assigned.

QualificationsEducation and Experience:

• Master’s Degree in a human services related field OR
• Bachelor’s Degree in a human services related field and 1 year relevant experience working with the target population preferred OR
• High School Diploma or GED with a minimum of 3 years of experience working with the target population OR
• Certified Peer Specialist (CPS) or Certified Family Specialist (CFS)

EXPERIENCE: Dependent on type of education (see above). Entry-level position. Experience needs determined by hiring manager.

OTHER: Valid drivers’ license and meets the driving privileges guidelines established in HR Policy 12.6 “Vehicle Safety and Client Transportation.”

Knowledge and Skills:

• Demonstrated success in the following areas:
• Ability to manage time to meet all deadlines.
• Ability to recognize and identify symptoms of mental illness and suicide and risk potential and respond appropriately.
• Good verbal and written skills.
• Bilingual (English/Spanish) is preferred but not required.