Office Support Staff - Full-time

River Valley Behavioral Health; Albuquerque (NM); On-site; USD 21,118 - 23,226; Full time

Benefits offered by this job

Competitive pay

Comprehensive health benefits

Paid time off plus holidays

Retirement plan options

Tuition reimbursement

Wellness programs

Job summary

River Valley Behavioral Health is hiring in Albuquerque, NM for a full-time entry-level position in behavioral health. This role involves customer service, supporting clinical providers, and maintaining medical records.

Applicants should possess a high school diploma/GED, have excellent organizational skills, and be comfortable with technology. Proficiency in Microsoft Office is required, with a preference for individuals who are bilingual in Spanish.

Qualifications

• Must have a high school diploma or GED.
• At least 1 year of office experience is required.
• Bilingual (Spanish) is preferred.

Responsibilities

• Welcome patients and visitors with professionalism.
• Conduct reminder calls and patient outreach.
• Create and maintain electronic medical records.

Skills

Customer service mindset

Organizational skills

Time management

Bilingual (Spanish)

Excellent communication skills

Education

High school diploma/GED

1 year office experience

Experience in mental health or medical setting

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Job Location: Albuquerque, NM 87102

Position Type: Full Time

Education Level: High School/GED

Salary Range: $15.33 - $16.86 Hourly

Travel Percentage: Occasional

Job Shift: Day

Entry-Level Opportunity | Start Your Career in Behavioral Health

Why Choose New Mexico Solutions?

• Competitive pay
• Comprehensive benefits including health, dental, vision, and Telehealth
• Paid time off plus 9 holidays
• Retirement plan options
• Tuition reimbursement and free CEUs
• Clinical supervision opportunities
• Wellness and Employee Assistance Programs
• Mileage reimbursement for work-related travel
• Public Service Loan Forgiveness eligible employer
• Eligible clinical roles may qualify for NHSC Loan Repayment

What You Will Do

Customer Service

• Welcoming patients and visitors with professionalism and positivity
• Answering and routing incoming calls
• Assisting individuals in identifying their needs and connecting them to appropriate services
• Answering general questions about services offered

Supporting Clinical Providers

• Conducting reminder calls and patient outreach
• Checking patients in and out for appointments, including fee collection
• Scheduling, canceling, or modifying appointments
• Assisting with vitals collection, prescription refill coordination, and prior authorizations

Medical Records & Documentation

• Creating and maintaining electronic medical records
• Updating patient demographics and required documentation
• Ensuring files meet regulatory and agency standards
• Processing releases of information accurately

Eligibility & Insurance Support

• Verifying insurance eligibility
• Entering and updating claims data
• Assisting in resolving billing errors or denials
• Learning funding source requirements

Cultural Competency & Person-Centered Care

• Providing respectful, inclusive service to diverse populations
• Demonstrating a welcoming and non-judgmental approach
• Supporting person-centered care practices

Professional Growth & Development

• Participating in required training programs
• Engaging in cross-training across departments
• Developing foundational knowledge of behavioral health systems
• Building skills that can lead to roles in billing, clinical services, case management, HR, compliance, leadership, and more

What Makes This Role a Career Starter?

• Clinical operations exposure
• Insurance and revenue cycle processes
• Behavioral health documentation standards
• Patient engagement practices
• Compliance and regulatory requirements
• Interdisciplinary teamwork

What We’re Looking For

• Strong customer service mindset
• Excellent organizational and time management skills
• Comfort using technology and learning new systems
• Desire to work in a mission-driven healthcare environment
• Commitment to professionalism, confidentiality, and continuous improvement

Qualifications

Education and Experience

• High school diploma/GED or at least 1 year office experience.
• One year experience in mental health or medical setting preferred.
• Bilingual (Spanish) preferred.
• Proficient in Microsoft Word, Outlook, and Excel.

Knowledge and Skills

• Excellent communication skills in all areas of office operations.
• Knowledge of office equipment and front desk procedure.
• Ability to conduct interviews and meetings and to manage time and prioritize projects.
• Good writing and verbal skills.
• Valid driver’s License—Required.
• CPR/First Aid - Preferred.
• CPI— Preferred.
• Blood Borne Disease Exposure Category—Category II.
• Other Potential Hazard(s): N/A.