Care Coordinator - New Mexico ALB

New Mexico Solutions; Albuquerque (NM); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits (health, dental

Vision, Telehealth

Job summary

New Mexico Solutions is seeking a Care Coordinator for the CareLink Program to support individuals with behavioral health conditions and complex medical needs. You will coordinate referrals, help members navigate Medicaid MCOs, and maintain monthly contact to promote progress on care plans.

Qualifications include a Master’s or Bachelor’s in a human service field, experience with Medicaid, and strong communication skills. Bilingual English/Spanish is preferred but not required.

Qualifications

• Master’s degree or relevant experience in behavioral health care.
• Experience navigating Medicaid MCOs and healthcare benefits.
• Ability to conduct comprehensive needs assessments and care planning.
• Strong documentation and time-management skills.

Responsibilities

• Coordinate specialty medical referrals and follow up on access to services.
• Assist members with navigating Medicaid MCOs and community resources.
• Maintain monthly contact to monitor progress toward care plan goals.
• Complete annual Comprehensive Needs Assessments and update care plans.

Skills

Time management

Communication skills

Bilingual English/Spanish

Care coordination

Documentation

Cultural competency

Education

Master’s Degree in a human service-related field

Bachelor’s degree in a human service-related field

High School Diploma or GED with 3 years experience

Certified Peer Specialist (CPS) or Certified Family Specialist (CFS)

Tools

EHR systems

Medicaid navigation tools

Microsoft Office

Job description

This Care Coordinator position is assigned to the CareLink Program and focuses on care coordination for individuals with behavioral health conditions and complex medical needs. Responsibilities include coordinating specialty medical referrals, assisting members with navigating Medicaid Managed Care Organizations (MCOs) and healthcare benefits, maintaining monthly member contacts to support progress toward care plan goals, and completing annual Comprehensive Needs Assessments to promote whole-person health and wellness.Why Choose New Mexico Solutions?New Mexico Solutions is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact.We offer:Competitive payComprehensive benefits (health, dental, vision, Telehealth)Paid time off + 9 holidaysRetirement plan optionsTuition reimbursement + free CEUsClinical supervisionWellness & employee assistance programsMileage reimbursement for work related travelPublic Service Loan Forgiveness (PSLF) - eligible employerEligible clinical positions may qualify for the National Health Service Corps (NHSC) Loan Repayment ProgramEssential Functions:Coordinates specialty medical referrals and follows up to ensure members access recommended healthcare services.Assists members with navigating Medicaid Managed Care Organizations (MCOs), healthcare benefits, and community resources to reduce barriers to care.Maintains monthly contact with assigned members to monitor progress toward care plan goals and support ongoing engagement.Completes annual Comprehensive Needs Assessments and updates person-centered care plans based on identified behavioral, physical health, and social needs.Providing individual interventions to develop or enhance a client’s ability to make informed independent choices and increase independent functioning in the communityProviding skills building and support related care plan goals that address symptoms and barriersEnsuring members and their identified supports have access to medical, behavioral health, pharmacology, and age appropriate resiliency and recovery support servicesParticipates in coordination, development, and implementation of person centered care planning, safety planning, and relapse prevention planning as indicated.Demonstrating the ability to recognize and assess suicide potential and risk, physical health risk and provide appropriate responses in emergency/crisis situation.Demonstrating the ability to recognize and identify symptoms of mental illness and substance use.Participating as a member of a multi-disciplinary team approach to treatment and recovery.Providing comprehensive outreach, engagement techniques, and follow up to all assigned individuals.Demonstrating the ability to engage and develop rapport with individuals presenting with a variety of symptoms/presentations.Providing services that are person-centered, culturally relevant, and are non-judgmental and welcoming to divers populations.Documenting all services provided within expected time frames, meets service definitions and regulatory standards, is person-centered and meets quality improvement goals.Documenting all services provided in a manner that meets service definitions, regulatory standards, and agency expectations.Demonstrating excellent organizational skills and effective use of time management.Consistently meets established client care measure expectation.Participating in and completing all required training courses in an accurate and timely manner.Attending and participating in supervision sessions and demonstrating the ability to apply supervisory recommendations to work performance.Provides in on-call and crisis response/support responsibility as assigned.Other: Completes other administrative support duties and special projects as developed and assigned.Education and Experience:Master’s Degree in a human service-related field ORBachelor’s degree in a human service-related field and 1-year relevant experience working with the target population preferred ORHigh School Diploma or GED with a minimum of 3 years of experience working with the target population ORCertified Peer Specialist (CPS) or Certified Family Specialist (CFS)EXPERIENCE: Dependent on the type of education (see above). Entry-level position. Experience needs determined by hiring managers.OTHER: Valid drivers’ license and meets the driving privileges guidelines established in HR Policy 12.6 “Vehicle Safety and Client Transportation,”Knowledge and Skills:Demonstrated success in the following areas:Ability to manage time to meet all deadlines.Ability to recognize and identify symptoms of mental illness and suicide and risk potential and respond appropriately.Good verbal and written skills.Bilingual (English/Spanish) is preferred but not required.