Care Management Support Specialist (Remote)

Humana Inc; Schaumburg (IL); Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement savings

Job summary

Humana Inc. is seeking a Care Management Support Assistant 3 to join our remote team supporting members’ care needs.

You will perform non-clinical assessment support, develop job aids, handle inbound/outbound calls with members, families, and providers, and ensure accurate data entry according to metrics. Responsibilities include guiding members toward appropriate resources, assisting with care and wellbeing, and contributing to training on CMSA processes, with some travel to the Schaumburg or

Qualifications

• At least 2 years of demonstrated leadership experience.
• 1–3 years of technical experience with Microsoft Office tools.
• Administration support experience in a healthcare setting.
• Passion for contributing to improved consumer experiences.

Responsibilities

• Manage inbound and outbound calls with members, families, and providers.
• Develop Job Aids and provide training on CMSA processes.
• Perform data entry and maintain adherence to metrics.
• Interpret policies and prioritize tasks within defined parameters.
• Support care management assessments and guide to resources.

Skills

Leadership experience

Administrative support

Healthcare industry familiarity

Consumer experience mindset

Education

Associate or Bachelor's Degree in Business

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Access

Job description

Humana Inc. is seeking a Care Management Support Assistant 3 to join our remote team supporting members’ care needs.

You will perform non-clinical assessment support, develop job aids, handle inbound/outbound calls with members, families, and providers, and ensure accurate data entry according to metrics. Responsibilities include guiding members toward appropriate resources, assisting with care and wellbeing, and contributing to training on CMSA processes, with some travel to the Schaumburg or