Care Management Support Assistant 3

Humana; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) retirement savings plan

Medical, dental, and vision benefits

Paid time off and company holidays

Paid parental and caregiver leave

Short-term and long-term disability

Job summary

Humana is seeking a Care Management Support Assistant 3 to provide advanced administrative and operational support within its care management team. This role focuses on helping members and families connect with appropriate healthcare resources while supporting care management activities through efficient coordination and communication.

The position emphasizes non-clinical tasks, data entry, and communication with members and providers, backed by strong organization and problem-solving skills.

Qualifications

• At least 2 years of demonstrated leadership experience.
• 1–3 years of technical experience using Microsoft Office tools, including Word, Excel and Outlook.
• Administration support experience within the healthcare industry.
• Familiarity with care management and member wellbeing resources.
• Strong organizational, communication and problem-solving skills.

Responsibilities

• Provide non-clinical administrative support for care management activities.
• Assist with member needs assessments and connect individuals with appropriate resources.
• Manage inbound and outbound calls with members, families and healthcare providers.
• Perform data entry, reporting and administrative tasks while meeting quality standards.
• Develop job aids and support training related to care management processes.
• Prioritize administrative requests and complete assigned projects independently.
• Maintain accurate documentation while following healthcare policies and procedures.

Skills

Leadership experience

Organizational skills

Communication skills

Problem-solving

Customer service

Education

Associate or Bachelor's Degree in Business or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Humana is seeking a Care Management Support Assistant 3 to provide advanced administrative and operational support within its care management team. This role focuses on helping members and families connect with appropriate healthcare resources while supporting care management activities through efficient coordination and communication.

Key Responsibilities:

• Provide non-clinical administrative support for care management activities.
• Assist with member needs assessments and connect individuals with appropriate resources.
• Manage inbound and outbound calls with members, families, and healthcare providers.
• Perform data entry, reporting, and administrative tasks while meeting quality standards.
• Develop job aids and support training related to care management processes.
• Prioritize administrative requests and complete assigned projects independently.
• Maintain accurate documentation while following healthcare policies and procedures.

Requirements:

• At least 2 years of demonstrated leadership experience.
• 1–3 years of technical experience using Microsoft Office tools, including Word, Excel, and Outlook.
• Administration support experience within the healthcare industry.
• Familiarity with care management and member wellbeing resources.
• Strong organizational, communication, and problem-solving skills.
• Ability to contribute to an organization focused on improving consumer healthcare experiences.

Strong knowledge of:

• Microsoft Office Suite, including Word, Excel, and Outlook
• Healthcare administration and care management support
• Member communication, documentation, and data management

Benefits:

• 401(k) retirement savings plan
• Medical, dental, and vision benefits
• Paid time off and company holidays
• Paid parental and caregiver leave
• Short-term and long-term disability coverage
• Life insurance and professional development opportunities

Associate or Bachelor's Degree in Business or a related field preferred