Care Management Support Specialist

Molina Healthcare, Inc.; Saint Petersburg (FL); On-site; USD 21,000 - 40,000; Full time

Job summary

Molina Healthcare, Inc. in Saint Petersburg, Florida is seeking an administrative support professional to assist the care management team in delivering integrated care.

The role focuses on scheduling, data entry, correspondence, and coordination of member services to support quality and cost-effective care. The position requires the ability to review case levels, assist in care manager assignments, and maintain clear communication with members, providers, and internal teams.

Qualifications

• At least 1 year of administrative support experience in health care.
• Strong attention to detail.
• Problem-solving skills.
• Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software.
• Excellent customer service skills.
• Time-management and organizational skills.
• Strong verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency.

Responsibilities

• Provides administrative support including case assignment, member screening and scheduling, correspondence processing, data entry and telephone support for care management services.
• Assists in initial review of assigned case levels and in case management assignments to care managers.
• Reviews data to identify member needs and assists in implementing care plans under supervision of care managers.
• Schedules member visits with care managers as needed.
• Screens members according to Molina policies and assists in identifying appropriate member services.
• Coordinates required member services in accordance with member benefit plans.
• Promotes internal and external communication to enhance care management effectiveness.
• Processes member and provider correspondence.

Skills

Attention to detail

Problem solving

Customer service

Time management

Organizational skills

Verbal communication

Written communication

Education

CMA

Tools

Microsoft Office

Job description

Molina Healthcare, Inc. in Saint Petersburg, Florida is seeking an administrative support professional to assist the care management team in delivering integrated care.

The role focuses on scheduling, data entry, correspondence, and coordination of member services to support quality and cost-effective care. The position requires the ability to review case levels, assist in care manager assignments, and maintain clear communication with members, providers, and internal teams.